Maruti Suzuki India — Rusting ,Scratches in New Swift Dzire

Address:

Surat, Gujarat

This is to bring to your kind notice that I had purchased a Swift Dzire VXI on dated 03/09/2014 from your Dealer - Comet Motors, Chikuwadi Complex, GHB Road, Pandesara, PO Fathenagar, Surat On the evening of the delivery that is dated 03/09/2014 I happened to open the bonnet and saw Rusting and scratches in the engine room, scratches on the dash board and the Bar Code was also missing. I immediately took the pics of the same and took the vehicle to the dealer and asked him for replacement of the vehicle and the dealer assured me that I need not worry about any issues since they will take care of the same and said that nowadays the bar code goes away while the car is washed. He requested me to come some other day to get the replacement of the part which had rusting(which I did after few day).Since I was supposed to do the registration by myself, Next day that is dated 4/09/2014 before leaving for the Registration of the vehicle, I once again phoned the dealer to confirm if I can proceed with the registration since I had my own doubts about the vehicle after seeing the rusting, he said I need not worry, and assured me that the dealer will be at my service for any complaints even in future. I got the Registration done dated 4/09/2014.I came and checked and saw scratches at various parts apart from those seen earlier. I informed the dealer and once again took the Vehicle to the dealer’s workshop. After that my travail began with numerous phone calls and trips to the dealer’s workshop, who assured me that they would look into the matter as soon as possible. After few days I saw rusting at various other places too, so I informed the dealer that I will not retain this vehicle, the dealer gave me a word that they will talk to the concerned team for replacement but when I understood that those were empty Assurances I lodged a complaint. Complaint No Date Time [protected] 25/11/2014 12:02 pm [protected]/12/2014 10:37 am [protected] 23/02/2015 1:08 pm The said vehicle is having the following defects: 1. Rusting at various places like Chassis Frame and also the surrounding areas, Apron, Dickey, door hinges and the Body, Door Bolts are Rusted, Rusting also seen on the Door, etc. 2. Scratches at various places like Engine mounting, Dashboard, most of the clamps have scratches, scratches on inner part of the door near the hinges, etc. I had sent mails to the dealer dated. 19/11/2014, 21/11/2014, 25/11/2014, 26/11/2014, 27/11/2014, 8/12/2014, 15/2/2015, 21/2/2015, 23/2/2015, 24/2/2015, 16/3/2015, 17/3/2015 apart from other mails after this and also went there personally numerous times and also contacted on phone and on WhatsApp. I had also sent you mails dated 16/2/2015, 20/2/2015, 21/2/2015, 23/2/2015, 23/2/2015, 24/2/2015, 26/2/2015, 2/3/2015, 12/3/2015, 14/3/2015, 16/3/2015, 17/3/2015, 20/3/2015, 21/3/2015 apart from that also sent mails after this too, also reported the above matter to their various heads several times on phone, also messaged them the images of the complaint on their WhatsApp, An inspection was done on 10/3/2015 at Comet Motors, Surat and I was given a word that I would be informed within 2-3 days regarding the same, also sent mails to the dealer requesting to inform me about the Manufacturing Date, Date of dispatch of the vehicle from the Company to their stock yard and date of delivery of the vehicle to the stock yard, despite all my pleadings and repeated mails and phone calls and messages through WhatsApp neither the company nor the dealer have informed me nor replied to my mails which is indeed regrettable. .On account of their aforesaid dereliction of duty and failure and neglect to rectify the same I have suffered mental agony and loss of enjoyment with my family which otherwise I should have enjoyed in a new vehicle, also incurred expenses to visit Dealers workshop numerous times, Also incurred expenses on phone calls to the dealer and to your various heads regarding the complaint, sending regd ad mails, zeroxes, prints outs, scanning mails, and also wasted my precious time in clicking pics of the complaints from various angles(I had given around 272 pics of the complaint to the team when they had come for inspection, and still take pics of various new spots where I find rusting) I am spending my quality precious time on this complaint for no fault of mine which has affected my business too, which the company is liable to compensate me .My new cell phone is full of scratches since I try to click the pics from angles where it is difficult to click pics. Being a Loyal Customer of Maruti Products I always wanted the matter to be settled amicably but I don’t understand why the company is complicating things even though the complaint is a genuine one. 1. Replace me with a Brand New Vehicle or 2. Return the Price/Charges paid including the various expenses incurred viz-Registration, Accessories with interest @ 12% per annum and 3. Would also like to know, isn’t it a procedure before the products leaves the factory a FCOK(Final Check Ok) is given before dispatching it to its dealers? Further, it is submitted that the dealer carry out PDI including road test, ensuring perfect ok roadworthy condition of the vehicle in question at the time of sale leaving no place for defects in vehicle. So would like to know why this lag? For the mental agony, trauma and loss of enjoyment with my family which I should have enjoyed in a new vehicle, also expenses incurred to visit Dealers workshop numerous times, Also expenses incurred on phone calls to the dealer and to your various heads regarding the complaint, and also for the time spent on the complaint which has affected my business too, which the company is liable to compensate me due to their negligence for Defects in the vehicle and also Deficiency in service. During a meeting held with the owner of Comet Motors, ASM of Maruti Suzuki, Mr.Siddharth Singhal, Works Manager of Comet Motors, Mr.Vijay Koshti, they gave me 3 options: 1.If they replace me with a new car and if the problem arose after 6 months I should give them in writing that I wont complaint. 2.If I agree to pay a difference amount then they give me a fresh car 3.they r ready to repaint the areas which has rusting. I agreed for the same then and there itself then they said they will inform me the next day now they r not responding nor replying to my messages nor picking up my phone.Can this be considered as a Consumer friendly Approach?or is the company and the dealer taking consumer for a ride? http://www.mouthshut.com/Rajan2707/photogallery Rajan Thomas [protected]