[Resolved]  Maruti Suzuki India — selling defective products - sedan cars

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Dear team,

My name is manish gupta s/o mr. Ram niwas gupta, i have purchase the maruti suzuki make ciaz (Model-alpha – fuel type-diesel, rj45-cg9403) from kp nexa (One of the authorised distributor of maruti suzuki india) on 31st may 2019 via corporate discount (Tata group). Which is the second car from maruti india. My first car was maruti suzuki - rj14 cy47039 which was purchased in 9th march 2015 which was run 98000 km and i was replaced the tyre on 79000 runs first time. So i think i know the driving. I am regular and premium customer of maruti india who purchase the two personal car from maruti india last

Early morning of 9th august 2019, when i was going to office, i saw some bubbles on my tyre. When i checked deeply, found that almost 4-5 bubbles on the tyre and air pressure was ok. No puncture was there. When i go to local puncture shop to check the puncture. He told me that your tyres are new, so please go to car manufacturing company because these tyre are seems damage. Same time i was go to madhusudan agra - nexa service centre, and met with mr. Akash bhatt-quality manager. He inspect the car, (Car was run only 3100 km) he told me that please raise the concern and raise the complaint to goodyear tyre. He provide time to goodyear complaint no and senior manager’s contact no if in case required. On same day i have raise the complaints in good year tyre for occurring issue in tyre. Same day complaint was logged but complaint no was not provided to us. When we raise the complaint for the same. Goodyear provide the tyre in evening. Complaint no - q[protected].

On next two days, on 12th august, goodyear engineer came, he inspect the tyre (As per nexa team) and reject the claim and said that tyre was run on low air pressure.
When i asked to him how to say that tyre was run on low pressure. He said that he checked and inspect the tyre and as per his experience, tyre was run on low pressure.

I request to him to check but he denied and reject the claim. And told him that car was never run on low pressure how you decide the car runs on low pressure. It’s totally manufacturing defect.

Then i told to mr. Akash to do the something because i have purchase the car two month before, how it’s done when air pressure was ok. This is manufacturing issue which need to be replaced. He denied for replace the tyre free of cost and told me, on behalf of maruti good will we provide the new tyre but we will charges the 25% tyre cost. Then i told to him, why you will charges, and where this policy. He told me that he has rights and got instructions from senior to provide the same.
I was no option that time, because some festival are coming in next coming days (15th august –raksha bandhan,) so i have to go to jaipur (My home). So i have paid
25% cost of tyre. As per him tyre cost is inr 7200 which is too high.in good year tyre shoppe its cost around inr[protected].
That time i was no option because i have to go to jaipur so i have paid for the same. But i was informed to kp nexa jaipur team about the same.

Again on 26th august, again same issue was occur in one of the front tyre (Right side). Madhusudan nexa –agra (Job card no - jc19003023, km-6926) for the issue. Again. Again he told me that you have to raise the complaint for the same. This is happen within 15 days.

When i ask to him why i am raise the complaint to good year again when in was purchase the complete product from maruti suzuki india. It’s time to moral responsibility to raise the complaint by maruti india and take it seriously

He told me that it is the process that customer has to raise the complaints. This time i told to him to take action because it’s not happen that i will run the car on again and again low air pressure. It’s totally manufacturing and quality issue. But not getting proper response from his side.

Again i have raise the complaint for this issue (Complaint no - is q[protected]). On next days i have received the call from good year tyre engineer, he told me that please come to nearest good year tyre dealer which is at pratappura, mg road agra. When i visited the shop, he told me that please open the tyre, when i told to him why i open the tyre, he told me that his distributor his denied to open the tyre, now you will open the tyre from somewhere else. When i told to him it’s not my part to open the tyre. You will open it and inspect it. He will told me that then wait. Almost 1 hour gone, then again i told to him that what is the update, he told me that if you open the tyre then i will inspect the tyre.
I have open the tyre nearby the tyre shopper and paid to him rs 100 for opening the tyre.

After the inspection again he rejected the claim. And again he told me that tyre was run on low pressure. How you ca say that i was run the tyre on low pressure. He told me that he is telling about his experience. He not provided the service report till now.

Same time i have called to kp nexa jaipur - mr. Praveen (Asst. General manager –kp nexa vaishali nagar) where i purchase the car and tell me about the entire issue which was already discussed with mr. Sachin (His team member – who was the purchase advisor of car when i purchase the car). And requested to change the all tyre and replace the car and do the needful for the same. And he assured to me that he will do the same (Replace the tyres).

He suggested to me that you will go to service centre and talk to mr. Akash bhatt and take it on conference call with mr. Anuj, he will talk to mr. Akash once i will there.

On 30th august i was gone to again madhusudan nexa-agra, for the same. And they talk internally (Mr. Anuj (Service head - nexa jaipur) and mr. Akash bhatt (Quality manager - agra). After the discussion they told me that they will do complete inspection of all tyres. And then they call to again same goodyear service engineer to inspect the tyre.

Still i have not getting the service report from good year tyre which inspection was don on 27th august. (Its policy that they will provide the service report on same time)

Now i am very mentally disturb how i get the resolutions.

I have spent approx. 14 lakh rupees 2 month before to purchase one the best product of maruti suzuki india and one of the best sedan car of maruti suzuki india. And now i am facing this kind of issue

Because now i have no guarantee on tyres, if tyre was damage during the running condition and i will dead or got any disability who is the responsible because from my view and experience of last two month, tyres have quality issue and manufacturing issue,.
If you do the again inspection from your good year engineer, he will again tell him that car owner runs the car on low air pressure.

If we talk about that his experience in tyre industry – mr. Amit (Good year engineer) - who has joined the good year tyre 7-8 month ago, then where his experience which was told me every time during the inspection. He is mechanical engineer and his total experience in tyre industry is 6-7 months only (If we count the training period also)

If something happen with me during the car running (If tyre damage) who is the responsible of me and my family.

If sometime later fuel pump got defective then who raise the complaint - by customer or by suzuki engineer team,

And where raise the complaint – in maruti suzuki india or fuel manufacturing company

As per the him, always customer raise the complaint of each and every parts if fuel pump damage then raise to complaint to fuel manufacturing company instead of maruti india, if ac failure then raise to complaint to ac manufacturing complaint instead of maruti by customer.

Then why maruti india sales the car to customer in one product and charge the too much money. I think they will sales the products in parts and told to customer that you can assemble the same and whenever you have complaint then you have to raise the complaint to concern or manufacturing company where you got the parts.

Now i don’t want to ciaz car which is the best premium card of maruti and one of the worst / defective car of maruti from my view.

So please return the card and refund the total amount of money to me. Because i am mentally disturb due to the this car. Because i have never trust on this car if something misshapen with this car next coming days.

We are the tata employee and never expect the type of quality and service issue from maruti suzuki india.

Regards,
Manish gupta
+91-[protected]