Maruti Suzuki India — service issue with brezza vitara

Address:	Bangalore, Karnataka, 560040
Website:	www.garudamaruti.com

Order no: sob18001275
Client id: [protected]
Invoice date: 23.10.2018
Customer name: mr. Vinod paul karodi
Residing at vijayanagar - bangalore
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We bought a maruti brezza vitara zdi+ by paying a whopping rs.13.50 lacs. I have been facing various issues with your dealer garuda autocraft from day one of taking delivery. The car was gifted to my son!
1. Car was delivered without cleaning it properly. I had to practically fight and get it cleaned!
2. The window shields had some stain marks for which again i had to fight for my car and some persons from garuda came home took the car and fixed the issue.
3. While bringing the car back, we noticed that the car's top inner lining (Upholstery) had black stain done by the staff and one of your person admitted that they tried removing the same and eventually made bigger mark. They promised me that they will get the entire inner lining changed in a week or so. It is already nearing one month, i am continuing to give them reminders and no positive response!! The answer is the upholstery is being transported from delhi - just that ridiculous! Bangalore has to look up to heaven!!
4. Recently the tyre got punctured and after noticing it we tried fixing it up but to our shock, we were told that there is split in the tyre and fixing a new tyre is the only answer. Note: new car and new tubeless tyre and the response from sales team is that we need to buy a new tyre!!

Are we getting the right response from the dealer and sales team at garuda autocraft, lalbagh road, bangalore. Are we to approach any other agency to get the compensation in time!!

We are buying the new tyre now as we cannot afford to drive in the night without a spare tyre. The office hours closes at 2.00am on daily basis!?!

We need the upholstery changed and tyre cost reimbursed immediately!!!

Ravindra kumar