Maruti Suzuki India — service of car at authorised service center

3 Reviews
Choryasi, Gujarat, India
 Makwana Makwana on Dec 17, 2018
I have given my vagon r for service on 10.12.2018 and asked them to do general check up and oil change only. As there was no issue in my car but they provided me a free service coupon so to avail that only i had put my car for just check up and oil change..
Later they asked me to pay inr 7500 so i asked them the reason and they told me that cleaning of ejector and etc.. To enhance the pick up and average of car... I denied the same by saying them there is no issues in my car and i put just for general service to avail your free service coupon.
Later they returned my car on 12.12.2018 after two days and sent the bill of inr 3500.. As replaced the oil and brake discs.. Note: the problem of vibration during brake i registered during last paid service and they replaced the brake liners but the problem was not resolved so this time i said them to resolve the same and so this time they asked to replace brake sort i paid two times the labour charges for same problem...
Anyways while they returned the car i found heavy knocking from engine while checked in petrol but they said it's ok and there is no problem..
Next day i went office 20 kilometers from city and while started car i found it was taking too much time to start.. Almost 7 to 8 cell... Which never occurred before...
And while return at 6-30pm i found the head light off... With too much panic i reached directly to service centre (Using the fuel 10 kilometers in petrol and rest in gas) and they corrected that problem...
On 15.12.2018 they asked me about their service review and i said it was worst and they created staring problem in my car so they asked to pick up again on 17.12.2018 as 16.12.2018 was sunday..
Today on 17.12.2018 at 11am while i tried to start the car it was not getting start in petrol after almost 20 cells and so i started the car in gas and went directly to service center jk motors at pal area in surat...
Complained them again that instead of better condition of car after service i am facing problems every day... I said better was that i did not give my car for service because it was too smooth and absolutely ok before service.. The answer i found from the manager at there was the petrol is not good and is not coming from fuel pump... I said everything was ok and now suddenly fuel pump and petrol and all issues occurred after service? How it is possible?
Anyways they wanted to show that the fuel pump is not working but while they started the car in petrol by removing the petrol tube.. It was found the petrol was coming with full force and spread inside the engine also...
But while again they checked in presence of manager they started the car and it was started fire in my car (They didn't clean or might be not provided tube properly and given ignition by key to start)
They extinguished the fire after few time and kept my car for recheck..
Me and my son was so shocked and highly scared because never seen this kind scenario in car...
Now they are saying that they will check the car and they have to replace petrol by cleaning petrol tank and etc...
I don't feel the petrol was problem cause just before 2 days i used the car and was running in petrol.. The quantity also ok...
The problem is i felt the manager is not handling well to bottom line crew and they are not in control..
I felt same several time cause when i went for service they took 2 hours to drop me back at my home...
And every conversation i felt he is just hear the complain but not taking any action to overcome the problem or complain...

Since i bought this car i always gave the car for service in authorised service center only...

Please guide/help in regard this and..
I hope highly your intervention in this matter...

Complaint Status

[Dec 17, 2018] Maruti Suzuki India customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0


Since I have complained in showroom they haven't done their service properly.full of body vibration.
Sir maine new module dezire purchase ki 5 November ko or aapki Branch TANYA AUTOMOBILE MEERUT me mughse wada kiya tha ki apke documents complete karke apke ghar pahucha denge but esa nahi ki ab wo bolte ki khud documents bnwa lo me army me job krta hu mere pass itna time nahi h jo documents banwa lu plz meri iss problum ko solve kre

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    Maruti Suzuki India - service of car at authorised service center