Maruti Suzuki India — sharp practices at pratham motors rajaji nagar service centre

Address:

Bangalore, Karnataka

I had sent the following complaint to pratham motors on[protected] and have not received a response so far. It looks like the management either chose to show a blind eye to the complaint or do not understand the seriousness of the issue.
Such practices erode the confidence of the customer on maruti dealers. I had in the past shown total trust on maruti sservice centre and paid bills without even examining them. Invoice no.015/bc/18004217 dated 27/09/2018 refers.
I had patiently waited one whole month for a response and now refer the matter to you.

"i had requested for the vehicle to be delivered to me by 3.00 pm and was promised that they would make an effort to do so. At 1.30 pm i received a message that the service would be completed in another 45 minutes. Yet the vehicle was delivered to me only at 7.30 pm. Payment was a problem since the credit card machine was defective and also did not have paper roll. Eventually payment was made through smart phone at about 8.00pm.

An unsolicited offer was made at the time of booking that the service would include free wheel balancing and free wheel alignment. When i checked the invoice a few days later i found that i had been charged for wb @ rs. 500 + tax. Moreover wa was not done. After complaint i was promised immediate refund of wb charges, but this has not happened till now.

Works manager visited me after complaint was registered with a letter of apology. Here again there was an attempt to obfuscate the issue of overcharge and refund due. I was offered free wb and wa during the next service. I had explained to the works manager that this was totally unacceptable because you had not done one of the free service promised and charged me with tax for the other. This amounted to sharp and unethical business practices and tantamount to cheating your customer. He then made a phone call and promised me that the refund would be made the next day, yet no word or action from pratham motors till now.

I would like to add that for the past 12 years i had been dealing with pratham motors queens road and i never had a problem with them. I was requested to send my car to pratham rajajinagar since queens road had stopped servicing. Totally disgusted with your type of dealing with a customer complaint and intend to take it up with maruti udyog soon."