Maruti Suzuki India — stephanie tyre, defective need replacement

Address:	Raigad, Maharashtra, 410206
Website:	www.marutisuzuki.com

Dear sir,

Myself mr. Roshan gaikwad has purchase swift (Petrol) from simran motors, panvel in april 2016.

I am writing this complaint with frustration after showing so much of patience and trust on maruti suzuki.

I used stepony tyre for less than 2 weeks and found 2 cracks in the tyre. So i approached immediately to the simran motors, panvel (Service center) on 27th august 2017 and submitted complaint & stephany tyre to an executive.

I did follow up to him every day on call but every time he said we have sent the stepony tyre to the mrf company (Naman tyres, panvel) and notice that executive and floor manager are inactive for this case. This was very frustrating for the customers who continuously doing the follow up but did not get any positive response from their end.

After one month got reply from mrf saying that “this is not manufacturing defect and cuts are due to sharp object”. Don’t understand how it is possible that back side tyre will get cut on side of the tyre (Not on the base side or not even on the edge of the tyre). Even anybody who is not a technician can easily say it’s a either manufacturing fault or the poor rubber quality. Now when i visited the simran motor, panvel, the floor manager and i explain my views & he was agreed on my points and have email mrf team to consider the case as this is not a cut. He assure me that he will take this ahead and will provide you the replacement of the tyre from mrf but didnt.

Now when i told the manager on call yesterday that i will escalate this issue to maruti suzuki head office and will also post this case to social media, he email me that mrf has rejected and will not get replacement.

So i request you to please look into this matter.

Sincerely,
Roshan gaikwad
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