Bought my car in 2019 and just renewed my subscription for next 3 years using the link sent my MAruti and I had promply received my invoice with th emessage "my subscription was renewed succesfully'.
Still I am unable to login to Suzuki connect app in my mobile.
To resolve this issue I have tried contacting suzuki connect support, local dealer sending mail to contact @nexaexperience but still issue is unresolved.
Based on the advise from Customer support for suzuki connect I sent mail to [protected]@nexaexperience but not even a single response in 10 days after my mail. Not even an autogenerated email acknowledgement for my mail.
Later the customer support told me I can also local dealer showroom where I bought my car. When contacted, the local showroom simply said they have not received the payment, even though I showed them the invoice from Maruti which clearly said my subscription was renewed. They said there will be no such option for online payment and also that they have not received any confirmation from Maruti payment. With all my proofs sent to them for my payment and even after one week no response. When I called them now they said they still have not received payment confirmation and also suddenly they told me the suzuki connect which I had in my vehicle is no more supported and cannot be enabled even if payment is received by them.
This was never informed to me when the vehicle was sold with this additional features. They sold the car pushing suzuki connect as a advanced telematics solution with all kind of features.
Added to that I do not know how Maruti accepted the payment for renewal and promptly sent me the invoice if the product is no longer supported. Even this payment the local dealer says he has not yet received.
Customer is left to suffer with misleading information while selling the car and now I just not sure where to escalate.
There is no way complaints can be escalated as so many technical and personnel blocks by Maruti to avoid genuine complaints/feedback. (Ex. When submitting online the complaints form, you wont receive OTP on your mail to submit. The customer support simply says no escalation contact and will ask to send mail to some un monitored mail box. The showroom manager will not tell who is the next escalation contact even after asking so many times.) Simply they don't want to hear customer complaints.
Simple facts that I understand is Maruti will not support the device they sold. They don't know real meaning of commitment. Was this information helpful? |
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