Maruti Suzuki India — Suzuki connect Tracking

Suzuki connect is a live tracking device of my car. It stoped working from last 4months . Given more that 50 complaints in form of call and mails. 3 days back they removed my tracking device and sent it to the company(panasonic). They replied the device is working fine, problem is the network (vodafone 2g). As a customer i did not select vodaphone. It is provided by maruti. If signal issue is there they have to rectify it with the service provider. About me i am living in the same area from last 10 years(core of mangalore city). All three years it worked fine. I paid rs 10000 for device and did a second recharge for next 3 years(2025) for 2100rs. Now maruti is not giving proper reply . I installed this device for a purpose. And now it is not served because of the problem of maruti. I request them to refund or replace my device. Today they called me and told to reinstall the device back to my car as panasonic told device is working fine and it is network issue.
Here i iam mentioning my 2 complaint number
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