| Address: | Kottyam, Kottayam, Kerala, 686001 |
Dear sir/Madom
Greeting to you
I am Shyam Shaji, writing this mail on behalf of my mother Geetha Shaji, RC owner of vehicle KL05 AU 2335 Maruti Swift Diesel automatic VDI, purchased from AVG Motors Kottayam Kerala on 6th April 2019.
It is quite unfortunate and disappointing that the service I have received till date never served the purpose or met the standards. At the outset all the functions were proper and smooth till it showed first complaint on reaching 4600 KM. Since the service delivered by AVG Motors was not up to the mark, we were forced to move out service to Popular Vehicles and Services Limited, Kottayam. After investigating the complaint, they said that the AMD unit must be replaced to rectify the complaint. We handed over the car on 3rd September. We were cheated by the Popular Service centre by making us pay RS.17051 as Extended warranty, where the extended warranty for newly registered vehicles was given freely.
We received the car back on 12th September believing that the complaints were rectified. But it was proven wrong in another few hours. We were heading to Coimbatore on the same day trusting the condition of the car. After driving the car for 50 KM, at Ernakulam the car showed complaint again. I could not change the gear while overtaking another vehicle. Somehow, we were saved from a fatal accident by the grace of God. Let me ask you, who would be responsible if something went wrong that day. Would the company be held responsible?
Realizing the threat in travelling the same car, we contacted the Popular services and they asked us to get in touch with the nearest Popular Showroom at Angamaly. We handed over the car to Angamaly Service centre on 12th September at 10.30 Pm. I would like to bring into your notice, the time loss and financial loss occurred due to the same. The car was repaired and given back to us on 16th September. The third time in the row, car showed complaint on 18th September and we had no option than to give back to the showroom for repairment.
It took another 10 days to get it repaired. And on 27th September the service centre returned car. Next issue we came across was on the way to airport where had to drop my relative. It showed complaint while running and we had to hire a cab and resumed our journey. Please try to understand the insult I had to face just because of the car, along with the financial and time loss. Whom should I ask for the time I wasted on road, solely because the product you delivered did not had the quality?
Going to your service centres became a routine by then, since we lost the trust in the assurance you gave while returning the car each time. On 3rd October the car was given again and on 5th the car was returned. This time even the Manager assured that it can be used as manual. Since they couldn’t find complaint, they said that the company representative must come and find the complaint. On 16th October company representative came and he also failed to figure out the reason why car shows the complaint. Their finding was that car should be driven for another 100 KM and the engine should get heated up to figure the complaint out. Popular Service Manager Mr. Nikhil was also with us in the car when we drove back. We didn’t even need to cover up 10 KM to face the complaint again. This time we could get it recorded with the software connected to the car, though it was not detected by the system. Along with the captured video of the incident we send the software recorded data and other evidence to the company representative. The company representative further contacted us to inform that the clutches and the related unit must be replaced, and they have already given order for the same. Furthermore, to this, after 17th October there was no communication from neither Popular Services nor Maruti Representatives. They didn’t even answer the calls or never returned any call. It is quite disgusting that even the responsible contact persons like Manager shows this much irresponsibility towards this.
At this juncture, we are forced to take the case to next level by involving the judiciary and media in it. I have filed a case against Maruti and Popular Services for the complications caused by the purchased vehicle. I will be meeting the press at the earliest to bring in their notice to the deceitful act of Maruti and Popular to a common man like me.
I would like to conclude this mail with this. I am doubtful in using the same car with this much of history, in future. I don’t want to take any chance risking my life in it. I am looking for an assurance from your end about the future performance of the car and if you can not do so, either please replace the car or be ready to settle all my bank liabilities against the car loan along with the compensation for the total loss it caused.
Here I am attaching the evidences of my bills, videos captured and other documents regarding this issue along with the mail for your reference
Regards
Shyam Shaji
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