Maruti Suzuki India — swift dzire vehicle

Address:

93,A.K. ROAD, AGARTALA, WEST TRIPURA-799001, West Tripura, Tripura, 799002

Respected sir,
Regretfully i am to inform you that the service condition of the maruti suzuki showroom at agartala are unexpectedly very poor as because, i had gone on 18th aug, 19 at that service centre with my vehicle bearing no. Tr01ay0796, swift dzire, for an issue related to ac is not getting cold but they refused me and said me to come on 19th august, 19. Accordingly, i also gone today i. E. 19th august for repairing the ac of my said vehicle. From morning to till 1 pm i wait, after that they call my vehicle and the bodyshop manager, namely mr. Uttam and workshop manager, namely mr. Suraj singh told me that they will require 7 days to repair the issue of my vehicle. Several time i request them to fix this issues as early as today as because the said vehicle are run under a state govt. Office which is depute by me. But they refuse to take my vehicle and they said they will require 7 days. But i need to fix this issue of my vehicle by today, i take my vehicle to highway automobiles, where they only fix a fuse of ac with in a half hour and handed over to me my vehicle and taken a charge for rs. 300.00 only. The invoice also attached herewith.in this context, i am to draw the kind attention of the competent authority that i am regular customer of that service centre, but today i harassed by them. If this kind of services are delivered by this centre then the customers faith on the maruti will falling day by day. So, request you to take necessary steps to those persons who are involve to worsting the goodwill of maruti.