Maruti Suzuki India — the worst buying experience

Address:

Kozhikode, Kerala, 673602

The biggest mistake ever done in my life was booking a car from calicut indus motors. Already i had enough from the company starting from the day of booking till delivery. The complaint number was [protected]. If i'm registering a complaint the second time, you can imagine how much they troubled me. Nothing was perfect from their part starting from false promise and taking the booking to delay in delivery. And now giving the car without any documents and telling it will be delivered within two or three days. This is not the right way of service. And the most ridiculous thing they have done is hiding the form 22 (Which they should have given with the other documents) as part of revenge because i registered a complaint against them earlier. Yesterday was the day of registration and i wasnt there in place instead my brother went to the registration with all the documents they have without even knowing they had hidden the form 22. He was running here n there for this form 22. They didnt even told it was with them and made him travel around 30 kms to their showroom just to get this form 22 at the middle of the registration process and waisted a whole day. This is the worst thing a company can do to their valuable customer. I had enough. Troubling me again and again. Maruti has a lot good dealers like a. M motors, popular, sai etc and many of my relatives and friends had taken vehicle from there. But no one had this worst experience from any of the dealers. Right now i'm paying for the mistake i have done by choosing indus motors calicut. Even after making somuch of trouble they have delivered the vehicle without even a piece mat in it. They donno how to treat customers. I dont know whether this complaint will be taken care. But here after i wont be suggesting indus motors calicut to anyone. To be frank now i started hating my own car. Dissapointed to the extreme. I realy wishes i could have taken the car from any other maruti dealers.

My rating -1 /10 for my overall car purchasing process from indus calicut.!