Maruti Suzuki India — total loss car - fully flood affected | |||
I am prabagaran sekar working as a software engineer. I have bought other brand car (Honda jazz) from maruti true value located @ paruthipattu. They ensure the vehicle is not meet with accident and flood affected. While booking the car, i agreed them to do name transfer also. One month after i got to know the car, which sold to me is fully affected by flood and title changed to total loss vehicle. Immediately i have checked with true value team, they asked me the proof. I have shared the service history. Then, they agreed to give full refund. But, kamal behalf of ravi (General manager) asked me for 2 deals. If i want instant refund they will deduct 30000 inr from the purchase amount or i have to wait for 10 days to get full refund from the the vehicle handover to them. But, almost 2 month gets over, still i have 32500 inr pending from them. I got to know ravi (Gm) told to manager to stop the refund amount, but they agreed for full refund. But they denied to refund of remaining money. Guide me to get it fully Was this information helpful? | |||
|
Maruti Suzuki India customer support has been notified about the posted complaint. Oct 06, 2020 Updated by Prabagaran Sekar Service history of total loss proof and purchase proof  | |||
 2 Comments | |||
Comments
Recently I have got the chance to meet Mr.Ravi (GM) Kattupakkam Vishnu cars. He told we wouldn't give you the pending refund. He told, you do whatever you want.
Mr.Ravi told me they wouldn't check.the vehicle if it is other brand car, which sold via TrueValue. But, Maruti customer support team told me that, we have 360° check to check the all brand cars. All cars should pass in this check to sell to customer. So, apologies about the total loss car sold to me.
But, Mr.Ravi told me other brand cars, which sold as it is and wher it is manner. So we won't provide the refund even it is flood affect (Total Loss car).
Please, provide me the solution to this problem
Mr.Ravi told me they wouldn't check.the vehicle if it is other brand car, which sold via TrueValue. But, Maruti customer support team told me that, we have 360° check to check the all brand cars. All cars should pass in this check to sell to customer. So, apologies about the total loss car sold to me.
But, Mr.Ravi told me other brand cars, which sold as it is and wher it is manner. So we won't provide the refund even it is flood affect (Total Loss car).
Please, provide me the solution to this problem
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
6886
Pending
0
Resolved
1707
+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
I have checked with Maruti, they confirmed the car sold or took as exchange to/from customer, it will form through 360° checklist. If vehicle passes the test then only they showed to customer for sale.
But Chennai, Paruthipattu sold me level 1 flood affect Honda Jazz (Total loss car). It is illegal to sell this car to the customer without disclosing anything.
Vishnu cars TrueValue GM told we will sell other brand car as it is manner. So, what I am asking, shall I confirm TrueValue will sell total loss car to the customer ?
I have paid 362000 INR for this car. They denied to return me back remaining 32500 INR. It is their responsibility to return back my money ASAP.