Maruti Suzuki India — unethical and irresponsible behaviour

Recently we purchased maruti suzuki wagon r. We had a very bad experience and still continue to have it with the dealer that we purchased the car. So initially when we booked the car the dealer promised to deliver the car on jan 08, 2020. We had done the booking for this car on december 12, 2019. And at the time of the booking the sales representative promised to deliver the car on jan 08, 2020. From last week of december 2019, we have been doing continuous follow up with the dealer as to if the car deliver is on track as per the scheduled date. And the answer for this we got was yes. We visited the showroom on january 07, 2020 to confirm the car delivery to which the sales representative responded that we would get the car on january 08, 2020, but without the number plate. To which we had asked the question, can we take the car from bavdhan to kharadi, so which the sales representative confirmed that yes we can take it. We had also informed him that we would come to pick up the car at 9.30 am at showroom on january 08, 2020. To this he confirmed that yes can come and the car would be ready. We had told him post the delivery we need to go to the office, so it was very important for us to take the car on time.

Now on january 08, 2020 when we reached the showroom at 9.30 am, the car was not ready and the security person informed that the person has gone to the warehouse to get the car. So finally after repeated follow up the sales representative got the car at 11.30 pm. Post this they started with the car cleaning and getting the car ready for delivery stuff.

Above all this is not the end of it. Post-delivery, the was an issue with the auto lock function of the car. We informed this to the dealer to which they replied they need to order the part of auto lock. But till date we have not received it and we are being doing a continuous follow up on this.

This is a great example o[censored]nethical, irresponsible and careless behavior set by the dealer.