Maruti Suzuki India — unsatisfactory after sales service

On 4/8/2017, when i could not start my celerio, i called mos. They came after one hour and found out damage to the fuel pipe and towed the vehicle to the workshop of sai service. I was told around 10 a. M. That day that the pipe will have to be obtained from gurgaon and also that the replacement will take a maximum of 6 days. Since the vehicle is in the workshop, i asked the service engineer to get the second servicing done. I also asked them to change the engine oil as the vehicle has run 5970 kms and also to check the battery. On 10/8/2017, when i contacted the dealer, i was told that the vehicle is ready. At around 10.40 a. M. I reached the workshop with a bottle of fuel and requested the servicing staff to fill that in the fuel tank. Though i was informed of the total amount i had to pay, the bill was not made and i was lodged in the lounge and was offered a cup of tea. After paying the bill at around 11.45, i was given delivery of the vehicle. I noticed that a flap which had fallen was kept in the storage space and when i pointed about the lapse, the vehicle was once again taken into the workshop and was given delivery after 22 minutes. From there, i drove the vehicle to the nearest petrol pump which is within 2 kms. I filled the tank and as i moved out, noticed that the battery is not up to the mark. I parked the vehicle just outside the petrol pump and got a can of distilled water. When, i got back into the car, i experienced hot air from the ac vents. I drove the car to my residence which is about 5 kms. From there. On the way, i found the ac working normally. When i parked the car outside my bungalow, i put the car on neutral, and experienced hot air blowing from the vents. After having the lunch, i had to go to mapuca and i returned around 7pm. On the way, i had stop the car and since my wife was in the car, i kept the engine/ac on. When i returned within two minutes, i found the hot air blowing from the ac vents. Immediately after returning home i called the service station and complained about the problems i had faced. When asked to get the car checked, i was told to bring the car on 16/82017 as the service engineer is not well and consequently hospitalised and the holiday of 15/8/2017.
On 14/82017, i found the ac not working and within moments the engine got heated up and smoke eminating from the bonnet. Amidst, a severe traffic jam, i parked the vehicle within 5 metres and called mos and also the service engineer. After 40 minutes the mos vehicle arrived and i was told that the motor of the radiator is not functioning and once again the vehicle was towed to the workshop of sai service.
I express my utter displeasure regarding the service done when the car was at the workshop for replacement of the fuel pipe. My complaint regarding the malfunctioning of ac was not timely attended to and i was made to suffer especially when my daughter came on holidays. I had to hire taxis today for multiple visits to panjim and mapuca. Tomorrow, i have to drop my daughter at the airport by 12.45 pm. All these inconveniences are only due to bad service at your dealer's workshop and careless attitude of the service staff.
Notwithstanding all the above, i was stunned to note your online complaint facility does not provide for complaints from goa. It is utterly ridiculous. The complaint registered with toll free number has no response not even an acknowledgement.
Under the circumstances, i have to bid goodbye to sai service and msil.
I expect no response from you to this mail, so please do not take time and efforts to convince me.
Before i end this two decades old relation with five cars, i would like to request you to dig your database and find out for yourself, the percentage of vehicles sold by your dealers which are coming to their workshops for servicing and/or repairs to their workshops after the three free servies..in my own earlier 4 vehicles, i have not gone back to the dealer after the first free serving and all my vehicles were serviced compulsorily one in every 4 months through personal mechanics.
Goodbye and god bless you all.