Maruti Suzuki India — wagon r ka03na7386. dt of regn 30/06/2017

Address:Bangalore, Karnataka

My wagon r automatic stopped completely in the middle of the road on 20th jan 2018.
We were unable to shift the gear to neutral and therefore start it.
Service people from 2 maruti service stations came and tried to rectify the problem but were unable to do so.
Around 6pm we towed the vehicle to mandovi motors yeshwantpur service station. The vehicle was purchased from mandovi motors bangalore.
Until now there has not been a single update from the service station. I have no idea of 1) what the problem is 2) when the vehicle will be ready.
On speaking to the manager of the service station i was told that even the diagnostic cannot be released without the approval of the company (Maruti) and the insurance company.
This clearly indicates a manufacturing defect. I would like you to replace the vehicle completely, since it is well within the warranty period and has done less than 1700 kms.
Looking forward to your immediate response.
Sunitha srinivasan
Was this information helpful?
No (0)
Yes (0)
Maruti Suzuki India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6885
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information