[Resolved] Maruti Suzuki India — worst behavior made by maruti suzuki dealers (new dzire vxi)
AsAshutoshOjha on Jul 17, 2017
Subject : worst behavior made by dealers and ignorance when i am trying to contact him, really frustration for me
I am ashutosh designated ad project engineer in ministry of commutation and technology, new delhi, govt. Of india and basically from allahabad (Up), just want to purchase new dzire vxi model to gift my dad and regrading this i tried to connect your dealer (Green land motors) but they were not picking phone. After that i registered to your dealer's website www.greenlandmotors.com from where i got a phone number relation ship manger ([protected]). But after picking my call his first question was "how can you get my number" and did not given answer my single question as he said - "i forwarding your number to someone he will contact you soon" but there is no any call back for as of now, i am still waiting for same. Is this right way to handle your customers?
After that i was able to get another number bu googling for allahabad dealer of suzuki, named as anand ([protected]) but after receiving my call he has the same thing "how can you get my number" and no help from there side and redirect me to another number named as deep daas ([protected]). I was in frustration this time but i still a made a call to deep das, now again he has same thing "how can you get my number" and the way he was taking like why i made a call him, very rude, very very very rude.in last there was no help.
I was never expected such a worst service from a repudiated automobile company marti suziki's dealer.
How irresponsible they are and is this a right way to deal with customer?.
All employees were just trying to avoid there task and responsibility which should be right manner.
I need legal action for such type of employee working in your organization and hoping there will be a call back from your side to assist me.
In last, i have also made a call on your toll free number ([protected]) and make a polite request to kindly assist me or make a call back from any of dealers working for maruti suzuiki in allahabad and he assured me that there will be call but i could not get yet.
There thing are really frustrating for me, i am employee of govt of india but never make such a worst behavior to any one, i am very very sad that you are proving such type of service. This service experience was before purchase how can i sure after purchasing you will assist me for vehicle problems and stuff like that.
Worst worst worst...
Complaint marked as Resolved Aug 1, 2017
They reply back with same email and contact number which I have already mentioned in my complain.
After making complete mess up initially, they have finished it with good experience.
[Jul 18, 2017] Maruti Suzuki India customer support has been notified about the posted complaint.
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