| Address: | North Goa, Goa, 403507 |
Dear Sir,
My Car Wagon R, GA01 R 7122, was serviced on 05.07.2018 at Chowgule Industries Workshop, Mapusa. During the servicing the service adviser informed that the electrical work had to be done as horn and side lights were not functional. Also there were other routine servicing to be done and I had requested delivery end of the day.
Later on I was informed that there are other issues, like wheel bearing cylinder head cover gasket for which I told him to complete the possible things on the day and I can get the vehicle next week for the jobs to be completed.
I collected the vehicle in the evening, and found that the side lights were still not working and the horn which was repaired also was down by next day.
I did use the vehicle next two days i.e. until evening (7.00pm) of 07.07.2018 where in the vehicle budged to start. And ofcourse I was leaving my office at that time.
The vehicle was taken back to the Chowgule workshop at Taligaon and the service adviser told me that the alternator is not charging the battery because of wiring issue, and the battery has drained.
I got the car in the same condition to Mapusa Workshop, where I was informed that the alternator is having a problem and would cost another Rs. 5800/- Now I don't understand why customer should be charged for your mistakes.
We also run a business and we are sure that as per company policies of Maruti Industries, customer will not be charged for the fault on the part of the company.
The status as on date is my car is still down in the workshop, I am not able to use it, I have to reschedule all my appointments and losing business over here and I may be further penalized for a fault of the company.
Awaiting your reply on the topic.
Adesh Sardessai
[protected] / [protected]
Was this information helpful?
Post your Comment