Maruti Suzuki — Not refunding money

Address:

New Delhi, Delhi

This is very pitty to mail you, as you claim for the best service provider and best cars in India .
I Booked a car CIAZ at your DD MOTOR WAZIRPUR Outlet, the person who coordinated with us was Mr. Dhara Singh DSE Executive, he did the formalites for the car on 05.09.2014, after that he told us to wait for trial as they don’t have car, after some time they called us to confirm the booking and ask when’ll going to get the delivery of the car, then I replied I don’t have time take trial can you arrange trial for me, he said ok but I didn’t get any trial till date, after few days Mr. Puneet Nagpal ( Team Manager ) called me and said sir you need a car or we should cancel your booking, its really ridiculous and shameless statement from your side, after that statement I planned that I will not buy this car atleast from D.D. Motors, because if your team doesnt know how to ask for customer’s feedback, they offered us a option of cancelation of the car, This is your senior marketing team, if marketing team’s behaviour is that much rude then how can we think that you will provide us the good service after selling this car. So, I told Puneet to cancel my booking and ask for refund of deposit amount of Rs 21, 000. He said ok and I already told them pls tell us the document s you need for cancelation, after so many messages and calls he mailed me after 4 days, and he humbly said sorry for last call and my way of conversation, and there is no need to come I will send the person, I thought he realised his mistake, so this time I should have to take a trial and give one more chance to this organization, then I told puneet please send the car with person if we like the car we will take the car and give you rest amount if we don’t then we send the documents for cancelation, But till date we didn’t get any trial, this all happened in month i.e. October. After so much of wait and a request, there is no response, Then my father went to your showroom for cancelation of the car, may be your employee were too busy in cancellations the car or you have very good sales, I finally planned not to approach Maruti people again in my life, Because this type of ignorance and carelessness happened only in small organizations who doesn’t know how to serve.
After submitting my cancelation documents on 21.11.2014 MR. PUNEEET NAGPAL gave us signed copy mentioned that it takes 20 days procedure to get refund back, But I did’nt aware that there are fake people associated in your company who can commit anything even if they are not able to fulfil it. We didn’t get the cheque, I called and messaged him number of times and I always get a new excuse, sir today I m outside, today account department has not come, sir your cheque is ready only signature is not there as our owner get died last week, I must appreciate these excuses because its not easy to tell something new whenever I ask for the refund, after that I personally visited D.D. Motors then I met senior most person for resolving my issue, but sorry to say that the whole team got the bestest training to give excuses. The person I met told me that I m the senior most named MR. SUMIT SHARMA (Outlet Manager ) on 17.01.2015, he promised me to drop the cheque at my place with in a week, Even after a week when I didn’t get it, he started giving excuse, he texted me your cheque is ready only signature pending on 27.01.2015, and you will receive a cheque day after tomorrow that means 29.01.2015 ( I all ready have all records of your team ) till now we didn’t receive the cheque. Today I again went to same outlet the person Mr. SUMIT SHARMA HAD OFF TODAY, In his absence I met Mr Atul Sethi (Sales Manager ) who said sir cheque is not ready you will receive tomorrow. I don’t know when your tomorrow will come, this is really very painful for me to explain this kind of behavior showed by your team. If you have some courtesy towards your customer or the person who believes Maruti is good, do something with these people and arrange my refund as soon as possible.
If we will not the cheque this week, I will surely go to Consumer court for Mental Harrasement against your brand and the team.

Regards,
Advocate
Dheeraj Arora