Maruti Suzuki — Problem o[censored]nusual emission of smoke and missing out in low speed (Swift VDI)

Address:

Dibrugarh, Assam

Mr Pankaj Narula Executive Officer (Service) Maruti Suzuki India Ltd Gurgaon. I am owner of a Swift VDI Car bought from Ms JB Auto Dibrugarh on 25th June 2012. Recently I observed a small problem. The problem was that a light in the meter pannel / Dashboard did not go off even after the start of the engine. It kept on burning even when the car was running. Then the car was given to the local dealer for repairing. They cleaned up the EGR assembly and the problem went off. Soon thereafter it developed another problem. This time the problem of emission o[censored]nusual smoke with unusual smell while starting or igniting the car was found. Moreover the car started missing out and giving mild jerk continuously during the drive while running in low speed engaging the second and third gear. The car was again given to the company service centre on 25th January, 2015 and till today it is lying in their workshop. The service centre has so far failed to detect the problem and offer any solution to this. They are merely working on a trial and error basis sometimes cleaning the EGR, the Diesel tank, the low and high pressure pump, the Injector & checking for leakage of coolant and EGR assembly valve etc but they found everything in order. We talked to the Workshop Manager and the TSM Mr Mandol of Guwahti but his suggestion has also failed to bear any fruit. I therefore request the technical support team of your company to intervene in the matter and do the needful at the earliest so as to solve the problem of my car which is unduly delayed for want of proper technical approach. NASIM WAZID ALI Panch Ali, Dibrugarh MODEL SWIFT VDI Purchased on 25/6/2012 JB Auto, Dibrugarh Chasis No267687 KM Ran 16000 only