Maruti Suzuki — Prolonged delay in delivery of a booked car. | |||
Dear Sir, I write to you in connection with a Celerio ZXI (Optional with manual gear transmission), which I booked in local Maruti Dealer, named "ANAMIKA MOTORS", Rajabari, Jorhat, Assam. The salesperson Mr. Biswajit Dutta did the agreement on 15th December, 2014 taking Rs. 5000/- as advance (receipt attached). At the time of booking Mr. Dutta told me that I shall get the booked car within December, 2014. But on 27th December, 2014 Mr. Dutta informed me over telephone that the trailer carrying my booked car met with an accident at Bauxirhat, so I will have to wait for my car till the middle of January, 2015. At the same time he assured me to hand over the car at the same price of December, 2014. I sent a mail to M/S ANAMIKA MOTORS regarding the matter, but I have not received any reply. Now the salesperson Mr. Dutta does not receive my phone calls. Instead he send a SMS that "I am busy in a meeting. I will call latter". But he never calls me there after. I had a good faith on Maruti. Till now all the cars I had are from Maruti, and I want to start 2015 with a new Maruti car, but I could not do that. But now I am totally disappointed with your service. How long will I have to wait? Shall I get my dream car at the same price of December, 2014? as assured by the salesperson of the dealer. I have lost faith on the dealer ANAMIKA MOTORS as well as in MARUTI. I AM THINKING FOR OTHER OPTIONS. If anything can be done from your end, please do before I take a final decision. Another dealers of Assam are ready to deliver the said model within a day, but why not ANAMIKA MOTORS? If you can deliver my car from any dealer of Assam to me at an early date, I will be thankful to you. One of my journalist friend wants to disclose the matter in local news. I asked him to wait another week. I am waiting for a positive reply from your end. Thanking you. Dr. Kula Nath Sarma, Associate Professor, Jorhat Engineering College, Jorhat - 785 007, Assam, Mobile: [protected] Was this information helpful? | |||
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+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
Problem is that due their confusing procedures which they told us this delay happens we do not get our car and above all our will be starts on 10th January 2022 and we have no idea when we get the car.
So sir please help us how can we pay our EMI as if don't get the car.
We are tired of doing the process my father who has been apply for car is senior citizens retired ex service man, we are really helpless .
Waiting for your reply please reply soon .
Thanking you
Janies Vincent
35/135 rajatpath mansarovar
Jaipur
Rajasthan.