[Resolved]  Maruti Suzuki — Try to make fool of customer

Address:

New Delhi, Delhi

We sent our vehicle No.DL5CJ 8052 ALTO 800 CNG in the name of my wife Sharda Rani for third free service to your service center T R Sawhney, Shahibabad U P workshop-III code no 0819-3 on 13/12/2014 for service in well running conditions only fender was loosed & making noise. On the delivery of vehicle I was not at home. My husband received the vehicle. We both are non driving person. We did not use vehicle on Sunday. On Monday my husband use the vehicle with my son & he find the following problems in the vehicle: 1. Missing in start 2. Central lock is not working properly, in running phase vehicle indicator is showing the door are open. 3. Fan button is not working 4. Petrol indicator is showing that tank is empty 5. Both the back light glasses are cracked 6. All the engine wire are damaged by mouse. 7. Fender are loosed & making noise 8. Wiring of music system (Deck) are damaged by service center during the service. Then on Tuesday I contacted on telephone to service center then they sent his mechanic to check the vehicle & he observe all the above faults. On Wednesday, service center driver pick the vehicle & he told me petrol tank is empty then I told him that tomorrow your mechanic was also saying same thing & I fill the tank for Rs. 500/-.Then he taken the vehicle to service center. . After that I got call from service center that we will resolve your all complaint but some wires will be changed if you are agree & ready to make the payment. Then I said that why I will make payment for wiring because when your driver pick the vehicle after checked it was in running condition he did not report me that wiring are damaged At the time of buy vehicle maruti says we are no-1 in service but according to my personal experience its false statement.the service is non- tengible and you people have to gave it to the customer.and in service centre the peoples are sitting are like bunch of crooks they always try to make customer fool.So its my request to you that please rectify my problem as soon as possible else im going to take help of our respected judicial system. My vehicle is still standing at service center & no one is bothering for my inconvenience. I request to you to see the problem created by your service center.& resolve at earliest because service center is not interested to contact me. Thanks. Yours faithfully, Sharda Rani, 9/20, Kasturba Nagar, Shahdara Delhi-110032. M-[protected], [protected], [protected], [protected]