[Resolved]  Matrimonials India — Re:The service is not as what we expected and most of the profile we found is not reachable to find a bride.

Address:33 & 33A, Rama Road, Industrial Area, Near Kirti Nagar Metro Station, New Delhi, Delhi, India, Pin, Delhi 110015

I and my husband registered with the matrimonial website from australia to find a bride for my brother .After few days, Geetha from matrimonial india called me there are proposal for my brother and recommended some profile.When i asked the number, Geetha from matrimonial india told me i need to pay for the service and i don't have money that time. I requested for the time for the payment .Geetha said she cant guarantee the proposal and we can try once i paid the money.When My brother liked a girl from singapore and paid the money for this matrimonial side, i got the number of the girl from that particular side .when i send the whats app message for the girl in Singapore, that girl told she is in relationship.As a result we moved to another girl profile and contacted most of the numbers however all the numbers is not connected. Geetha from matrimonialindia told me she have spoken to one of the girls parents which we interested earlier when we didn't pay the money .Once we pay the money and got the number of the girls parents, that number was not reachable and connected.almost 5 to 10 profiles now the number is not connected.When i contacted Geetha from Matrimonial india she told me she cant help much since my brother paid only for silver package which is US$96 if she want to do the job on our behalf we need to pay US$450.That what the Geetha from Matrimonialindia advised my husband and ask us to use this contact number from the profile to call them.How to call the bride family when all of the contacts is not reachable?How to follow the advice of Geetha from Matrimonial india when all the contact no is not reachable?What is the purpose for us to pay the money for the matrimonial service which not going to help to find bride for my brother when those numbers are not going thru.Please ask them to refund back our money where we don't want to waste our time, money and energy for something which will not help us to find my brother the bride.Please ask them to refund the money as those i called in my profiles is not reachable.
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Aug 17, 2021
Complaint marked as Resolved 
Matrimonials India customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2021
Matrimonials India Customer Care's response
Hello,

Kindly provide us your registered contact detail (Email ID and Phone No) so that we can help you to resolve your issue quickly.

Thanks,
MatrimonialsIndia Support Team
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