Matrimony Directory — irresponsible & frustrated service

Address:	Chennai, Tamil Nadu
Website:	www.matrimonydirectory.com

I am running a textile shop at peravallur, chennai-600082 in the name of anita boutique. During december 2017 i was approached by mr. Karunanithi k (Associate manager) explaining their service related to our business. Basically the deal they promised is they would route us their potential customer stitching orders to us.

We entered into signed agreement on 30. Dec.2017 through their order & agreement form with reference number 1776 and attached the order form for reference. I had paid for 1 year subscription fee of rs. 13924.00 thru card payment.

I have been told that i would be provided with an id in a weeks time from registration for the purpose to login to their portal but i haven't got yet.in this regards i have been trying to reach mr. Karunanithi several number of times since than to check on my issue and there wasn't a single response till date. Were able to get couple of other numbers of matrimony directory and when shared about my concern i was been told that i am not a registered customer as per their system. Till date i haven't got any response from any body from their organisation. I am completely frustrated with their irresponsible service and i would like to get refund of the money i paid to them or 1 year service extension for the service we were not provided.

The experience with them was really a mental pressure to me by way of chasing them several 100's of times for past 10 months, for no use.

Other big concern is they didn't had a courtesy to call me single time following my phone calls to them till date. Surprisingly if they pick up, again i have to start from scratch in explaining my concern and they would say will come back to me soonest but will not call me.