[Resolved] Matrix Cellular — Mobile pick-up and miscommunication of tariff

aninditaghosh

from Mumbai, Maharashtra

Address:

Ranchi, Jharkhand

i had taken two SIM cards for JAPAN from your KOLKATA office from Mr. Anshul Bajpai.
SIM NO- [protected]
SIM NO- [protected]

2 complaints
1. the charges for the same have been already debited from my credit card wherein i was in the process of clarifying wrongly billed charges with mr. Anshul Bajpai at Kolkata. He had communicated that the charges was Rs 2000/- for unlimited data usage and i get an unexplainable bill of Rs 2600/- Now he refuses to comment

2. My address for delivery was Ranchi and the SIM reached me within a day. Now PICK UP is an issue because no courier service is ready to take the sim. This has been repeatedly communicated to: Manas Ranjan Pradhan, Sikandar Khan & lastly Shivam Sharma based at the Delhi office.
Why do they keep sending warnings and reminders without providing a solution. i think i am being unnecessarily harassed

3. It is very difficult to speak to customer care as the waiting time is very long and the call never goes through

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Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2015

Matrix Cellular Customer Care's response Dear Ms. Ghosh,

I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Tushar Agarwal
Head - Customer Care