Claimed

Max Bupa Complaints & Reviews

1.2
Last updated Jan 24, 2023
Complaints 229
Resolved
54
Unresolved
175
Quick Links
Statistics
Share
Contacts

File a complaint to Max Bupa

Having problems with Max Bupa?

File a complaint and get it resolved by Max Bupa customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Max Bupa
Customer Service Contacts

Max Bupa Website

Max Bupa Head Office Address

B-1/I-2, Mohan Cooperative Industrial Estate, Mathura Road
New Delhi
New Delhi District
Delhi
India
110044

Max Bupa Phone Numbers

Phone
+91 11 3090 2000
39
13

View more phone numbers

Max Bupa reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Hi Team,

I am having Health Companion Variant 2 policy with Niva Bupa formally known as Max Bupa from past 3 years for my parents.

Policy number: [protected]

There is one minor surgery is going to happen on 03/03/2022 for my father in his hand in Manipal Hospital, Whitefield, I have contacted Niva Bupa for cashless claim but from morning to till evening I am struggling to get an approval in...
+2 photos
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

I had opted for Niva Bupa Health Insurance on 22nd January 2022.

In spite of knowing all the health conditions health insurance was granted only to be cancelled after taking the entire amount (loan).

The refund took 20 days to be initiated for transfer back to ICICI loan account. It will take additional 20 days for loan account closure.

Who will bear the cost of EMI and Bank charges?

Niva Bupa (formerly known as Max Bupa) needs to close the loan account at the earliest and any additional Bank charges.
Max Bupa customer support has been notified about the posted complaint.
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I happen to purchase Niva Bupa Insurance personally last year. This year I was admitted to a hospital for Covid. I usually visit only 2 hospitals and I made sure that Niva Bupa had time up with both the hospital but ended up as a surprise that their association with the hospital has come to a pause.

    I had to start my refund process the moment I was out. I was tormented by their process. Now, I have no clue as to why my claim...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    I have a policy of Niva Bupa formerly known as Max Bupa. I cancelled the auto debit for which I received confirmation that it has been cancelled and i made payment from my other account. Now even the auto debit took place inspite of it being cancelled after 14 days and now they are not refunding. Earlier they said refund is processed then are continuously asking for more time. I am fed up of chasing them daily. Niva Bupa | Resolution of Service Request 7786510.
    Max Bupa customer support has been notified about the posted complaint.
    INSULTING WAY OF TALKING TO CUSTOMERS BY NIVA BHUPA

    Your agent Mr. AKASH VERMA has given alert call of premium payment of medical insurance. we always made payment before due date. your person doesn't have manners to talk to customer. You need to give training your agents about polite call handling.

    Experience of talking to him was absolutely ridiculous. INSULTING WAY OF TALKS TO CUSTOMERS.

    feeling like i should change my mother's policy from niva bhupa to religare.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Bank pressure on me it take account will open after 1 months we will close it they are closing insurance
      +1 photos
      Max Bupa customer support has been notified about the posted complaint.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        1st Email -

        Good Evening Niva Bupa Family,

        I am really shocked that a well known firm like Niva Bupa doesn't know how to handle their customers. Guys at least have the courtesy to make a call and discuss the case with a customer. I just got an email from your end stating that it will be resolved by 9 feb. there is no call from the senior citizen redressal team. Where are senior management who are silent on...
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        They have mentioned and I am quoting them "member did not disclose the medical history related to hepatomegaly in USG report hence the policy was issued basis the information was shared by policy holder at policy inception".

        1. USG Report which they are talking about was done, funded, coordinated by Niva Bupa itself. (I have attached the email where I received this report from Niva Bupa Only and you can see it's page number 4)
        2. My Policy Document shows this history as part of Pre-Existing Disease. ( I have attached my policies so that you can verify that Niva Bupa response is malafide and factually incorrect)
        +2 photos
        Max Bupa customer support has been notified about the posted complaint.
        Feb 03, 2022
        Updated by Vicky Dodwani
        Niva Bupa- Policy Number : [protected] and [protected]
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit

          MaxBupa(Niva Bupa) is a big big fraud health insurance company.
          Never ever go for it. I have been struggling for more than 2 months for refund of premium amount. My case is pretty simple. It takes just 1-2 days for refund of premium for any insurance company, while MaxBupa has taken 2.5 months, but still has not yet paid.
          Trust me, more than financially you will be mentally harassed.
          Forget about money, you will not even get any reply or response from this company.
          Max Bupa customer support has been notified about the posted complaint.
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit

            Last year i ported my fathers 20 yr. old policy national insurance policy to max bupa. bt this year when i applied for cashless claim. firsst they rejected the claim and cancelled my policy.
            Max Bupa customer support has been notified about the posted complaint.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit

              I applied for a Health Insurance (ReAssure) in MaxBupa(Niva Bupa) on 19th Nov 2021. I did the payment. However, due to some reason I applied for cancellation on the same day.
              I sent multiple mails to support team, there was no response. I sent multiple mails to Grievance team, they are useless. They did not resolve the issue.
              Then I raised complain in IRDAI, after 14 days they said they would provide me refund. It has been more than two months, still I am struggling for my money.

              My IRDAI Token number:[protected]
              MaxBupa follow up token: 7595032

              There are other multiple tickets raised: 7377025 , 7348636, 7357456, 7379894, 7379896, 7407262 , 7379894
              But there was no support, no response, no resolution from MaxBupa (Niva Bupa) Team.
              Max Bupa customer support has been notified about the posted complaint.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit

                No 1 fraud and cheater company in the world Max Bupa no 1 fraud
                Max Bupa customer support has been notified about the posted complaint.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit

                  I have received abusive message from Max Bupa health insurance officer after he was unwilling to help. I have the proofs uploaded here. The phone of officer in receipt and messages are same. What's next ?
                  +2 photos
                  Max Bupa customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    My name is Abhijith MB (Emp Code: P106673), I worked in Max Bupa, I didn't received PF.
                    Max Bupa customer support has been notified about the posted complaint.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Deepak Dhull
                      Attachments
                      15:48 (5 minutes ago)
                      to grievanceredressal

                      Hi,

                      I would like to draw the attention of company towards very unprofessional behaviour by max bupa executive named waseem. (He didn't mention his employee id)

                      I make a call from my registered number ([protected]) regarding how to file maternity claim for my health insurance policy ([protected]).
                      br...
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy
                      I have purchased the health insurance policy in order to protect my family and me and also there is a maternity benefit. But, in the first time when I tried to have the cashless claim they denied, I have accepted that by knowing the fact they have misused the words and no action has been taken against the act.
                      Now, they have again denied my reimbursement and I am trying to contact through email and call but no answers. So, I'll suggest...
                      Helpful
                      14 other people found this review helpful
                      14 found this helpful
                      Write a comment
                      Report
                      Copy

                      Baby vaccination amount not yet claimed as per health insurance policy silver heartbeat annexure
                      Max Bupa customer support has been notified about the posted complaint.
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit

                        Post claim rejection has been done
                        Dr consultation fees not reimburse.
                        Claim I'd -[protected]

                        Regards
                        Rajesh Hule
                        [protected]
                        Max Bupa customer support has been notified about the posted complaint.
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Policy number:[protected]
                          policy holder name:bhaskar shantaram dore
                          register number:[protected]
                          (max bupa health insurance)
                          Max Bupa customer support has been notified about the posted complaint.
                          max bupa policy cancle but refund not recieved
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit

                            A MaxBupa health insurance 'Reassure' family floater was purchased on October 24th. After the tele-medical, insurance was declined for my father and a counter offer was proposed for my mother alone. The counter offer was declined and mail was sent to maxbupa customer care and the agent on Nov 1st.

                            On Nov 5th another mail was sent to the customercare after not receiving any refund or feedback. To this a reply mail came stating that refund process has been initiated.

                            Till today i.e, Nov 23rd no amount has been received and no communication from MaxBupa even after sending mail to higher officials - GRO. This kind of act is very irresponsible and mentally tiring for us.

                            Please take immediate action on this matter.

                            Application no:[protected]
                            Customer id : [protected]
                            Max Bupa customer support has been notified about the posted complaint.
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              Hi Team
                              I have written to raise a formal complaint against the service what I received with Navi Bupa recently.
                              1. I applied for a ReAssure, Health Insurance Plan on 18 November 2021 and paid 17, 678 on the same day, application number is[protected]
                              2. After which I had some queries which I wanted to clarify and called up your customer care
                              3. Now, I PAID FOR THE POLICY, I AM PAYING FOR THE CALL MADE TO THE CUSTOMER...
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy