Max Bupa — heartbeat individual plan health insurance

Max bupa service request 2349475

I had asked for a super top up policy, as i already have a corporate base policy. I had specifically asked for a policy with no co payment.
Kasturi saha (Sales agent) had explained me charts with deductible and spoke only about super top up policy only. But i got a policy with 'co payment' added in it and it is not even a super top policy, it is a regular health insurance policy with premium of 11500 inr approx.
I have even cross checked with yashwant (Another sales agent) and he agrees that kasturi has sold me a wrong policy (And that could be due to her lack of knowledge). She sold me heart beat individual plan as super top up policy.
It's not about money anymore but lack of integrity which is scary.

I have not got any reply from their grievance team.