Max Bupa — Not paying the claims submitted by saying wrong reasons

Address:New Delhi, Delhi, 110044

Dear sir,
My name is Ram Mohan holding policy in Max Bupa with policy no [protected].My father underwent cataract procedure a month back.They have rejected my claims stating my father is having diminished eye before taking insurance.I have submitted letter from doctor saying the argument was wrong.
They have still rejected saying we have proofs that my father has dimished eye from 2 years.When i have asked for proof they are saying it is confidential and cannot show.
I have taken this policy in oct 2014.I would have directly gone for surgery 2 years back itself if my father had diminished eye.Why will i wait for 2 years and then claim it.
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