Max Hospital — Lack of hygiene, professionalism and unjustified billing

Address:

New Delhi, Delhi

Madam, Sir, I was having an appointment on Thursday 18/06 10.10am with Dr. Jay Kartina at Saket Max, West, to look at my thumb which was suffuring from whitlow (it was of special concern as I could not sleep wednesday night due to pain in my hand and my thumb was really swollen). Dr. Kartina being not qualified to solve the issue, has transferred my request to Dr. Ashish Vashistha. Dr Ashish Vashistha seeing that I was suffering a lot, has taken me with one of his colleague for surgery and ablation of the whitlow. They brought me in a dirty room which was not sterilized and aksed me to lay down on a dirty matress. They started to inject the anesthetic very quickly with two injections in the wrong area. They then started to withdrawn the whitlow with a scalpel (having no anesthethic I let you imagine to pain I felt). While cutting the withlow the Doctor was talking on phone, knowing that a phone is the most dirty things we used to wear. Both doctors were not wearing any mask and out of the two one were even not wearing any gloves!! The doctor talking on phone was sweating a lot and wiping his sweat with his hand, the same hand which was used to handle the scalpel and do the surgery!!! After 2-3 min of a very painfull surgery due to ineffective anesthethic and careless of the doctors, Dr. Ashish Vashistha has given me a medical prescription with a list of medicines to be purchased. He has even not taken 2 minutes to explain us what to take, how to take it and when to take it. Both doctors have left the dirty room in which surgery took place with blood, betadine and blood on the ground. Amount which was invoiced to us was 7 277.60 INR!!! On 27/04/2015 I had a surgery in Max Pansheel to remove one buty spot in my back (with Dr. Sirisha Singh), which was exactly the same kind of surgery with a use of local anesthetic. This surgery was invoiced to me at 2 630 INR. Could you explain the difference of fare (553%!!!) I have all the pictures and documents prooving my above statements (room in which surgery took place, pictures of doctors doing the surgery, pictures of garbages, pictures of blood on the ground...). I use to go to max Hospital since long time and I was really not expecting to have such careless from any Max doctors, such bad hygiene maintenance, such poor services at the reception desk and such high fee invoiced for those poor services. Regards. Arnaud Johanet [protected]