Max Hospital — withdrawal of discount by max saket rs 44025

Address:New Delhi, Delhi

Mrs vijay kapoor
E4/14 sector 16
Rohini
New delhi 110085

Max super speciality hospital saket (West block)
1 press enclave road, saket,
New delhi-110017

Dear sir
Sub: restoration of discount and refund of rs 44025/- hospitalizion case.
Id :skdd.0716713

I am an old lady aged over 78 years, a widow living on paltry government pension. I was admitted to max hospital on 25th april 2018 in emergency with a low hemoglobin of 3.4. From there i was shifted to icu where i remained till 2nd may. During my stay i was given 5 units of prcb and many procedures were undertaken like endoscopy, colonoscopy (2 times), capsule endoscopy. Finally, enteroscopy was initiated after giving sedatives. However, the enteroscopy was abandoned as the patient was feeling uneasiness. The next day morning on 2nd may 2018, my discharge intimation was put in the system without further corrective procedure and the billing was freezed.

In the morning i got a bill of total amount of rs 3, 07, 477.30 i have a policy of sum insured rs 2 lakh and the hospital had intimated to insurance company for initial approval. The insurance company in turn had asked for final bill with discharge summary. The discharge summary was signed around 3:30 pm and as per tpa the same was received by them very late at 5:30 pm. Tpa started processing the claim.in the meantime my brother was informed by the billing desk that if the insurance approval is not received by 11 pm the hospital will cancel the discharge. No room was available. Having no alternative we decided to pay the entire bill amount to secure discharge. At this moment the billing section informed that as we were paying directly, the bill amount now was recalculated to be rs 351502.30for the reason that the discount of rs 44, 025/- offered to insurance company is withdrawan.
In fact as the treatment was incomplete, my hemoglobin again came down to 4.2 and i was given 3 bottles of blood in a private clinic. Thereafter i was again admitted in max saket on 20/05/2028 when my entroscopy was done under ga and bleeding points were plugged. I was discharged on 23/5/2018. This time i have to foot the entire bill of rs 1, 14, 505. I hv already exausted the sum insured of rs 2 lakh.

Sir, due to my illness and hospitaliztion two times i have exhausted major part of my savings. I request you to refund the amount of discount of rs 44, 025/- which was withdrawn without any fault on my part.

Thanking you and looking forward for a favourable reply.

Mrs vijay kapoor
Mob: [protected]
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It is such a shame for such a big hospital for not stocking a face mask for people in need. It is highly unprofessional and lack of medical irresponsiblility from the staff for not getting it available for several request.

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