[Resolved]  Max Life Insurance — agent doing fraud with my insurance policy

My max life insurance policy no.[protected] opend thru axis bank, mg road branch in the year 2012. My policy was working fine till the time i had to pay all premium instalments and i was able to login online to see my policy details and everything. One day i noticed that the mobile number and registered id is coming of someone else and not mine i called max insurance customer care and asked them about this. They asked me to send a mail requesting them for mobile no change and email change. I sent the mail immediately this happend in 2017. After that i did not receive any mail regarding this from max customer support. Yesterday i got a mail from max customer care that they have initiated my request for change in dob of policy and a form for name change and dob change was attached in that mail. This mail was referred to some one name trishul yadav. The agent code which is coming in my policy is. 414791. I don’t know how max staff is doing this. This is only possible if some one within max staff is involved in this fraud. Now as my both details mobile number and email id is changed in policy i cant even login online to see detail of my policy and how the max customer care center providing this form for dob change to some one else who is not even a policy holder. I request the senior staff of max to pls resolve my case on top priority. I have already lodged a complaint with customer care on 18th sept but they are telling me they need 10 days to resolve the issue. I don’t know why they need this much time to resolve this issue which need immediate action. Mobile no [protected]