[Resolved]  Max Life Insurance — change in nominee name just a day before my father's demise

Address:New Delhi, Delhi

My father mr sunil kumar pandey bought a policy (Policy no.[protected] and had assigned me as nominee. Unfortunately in august 2015 he was diagnosed with brain tumor iv stage and was treated with radiotherapy and chemotherapy followed by surgery and managed to survive 10 months after diagnosis. He was bed ridden for last 6 months completely unconscious, not able to coordinate any movement. At last he died on 10th june 2016 fighting the disease. One day later, after his cremation next morning we received a message from max ny life insurance co that a request for nominee change and partial surrender of the policy has been processed, since we hadn't put such request how was that possible and we were in shock. We started investigating on our own and found out on 2nd half of 9th jun somebody has tried to forged signature of my father. Since then we have been visiting vasant vihar police station and max office, but nobody has taken any action and the amount insured has been also processed. So now what choice do we have. I want to sue this company and make them compensate for this fraudulent.
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Jan 27, 2019
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2018
Max Life Insurance Customer Care's response
Dear Sir
We apologise for the inconvenience you had to face.
Thank you for sharing your contact details with us. Our customer representative will connect with you to address your query. Regards, Team Max Life Insurance
Verified Support
Dec 27, 2018
Max Life Insurance Customer Care's response
Dear Sir
As per your discussion with our customer service team, your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance
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