[Resolved]  Max Life Insurance — complaint against max life

Address:

New Delhi, Delhi

September 24, 2017

Sub: request to refund our max insurance policy (Policy#[protected] & policy#[protected] paid amount (Rs. 36, 000/- each)

Sir/madam,

I am a current "max insurance" customer. I bought insurance policies (Policy#[protected] & policy#[protected] for my children - swasti malhotra and vivan malhotra. As per the policy guidelines, i paid premium (Rs.36, 000 each) for both the policies for first year. However, due to my husband's serious medical condition, i was unable to pay the subsequent installment for the very next year. I am a house wife myself and have no other source of income. Furthermore, due to the same reason, i will not be able to pay the installments going further as well.

Recently, i got a letter from max insurance that if i don't pay the current installments, i would loose all the paid amount. Me and my family are already going through a very hard time because of my husband's health issues. Losing the previously paid amount would be a big blow for us. We cannot afford to lose that amount in a situation where we are in desperate need of that.

At the time of buying the policy, the respective agent did not inform us about this clause. So, i would like to request you to please look into the matter and make necessary arrangements to refund our paid amount as soon as possible. Your help would be much appreciated.

Please let me know in case you need any additional information from my end.

Sincerely,
Lekha malhotra
Contact#: [protected]/[protected]
A-13, ordinance apartments
Vikas puri, delhi
Email: [protected]@gmail.com