[Resolved] Max Life Insurance — compliant agent relationship manager

 
1 Review
Kalyan, Thane District, Maharashtra, India
 [email protected] on Oct 5, 2018
I would like to raise complaint agent your executive (Sonali from chopra court office, ulhasnagar.

This is simply unexpected and unprofessional untrained executive in your office. Which they don't know how to handle the customers at all.

While getting the lead for insurance or any benefit plan they will explain all crap things to get the lead. And when-it comes to customer relationship management why you people have hired such shameless staff.

Requesting immediate action on this

Thanks
Complaint marked as Resolved Nov 11, 2018

Complaint Status


[Oct 05, 2018] Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Max Life Insurance Customer Care's response, Oct 08, 2018
Dear Customer, We're really sorry that you had this service experience with Max Life Insurance. This is not a reflection of the standards we hold ourselves to. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance
Verified Support
Max Life Insurance Customer Care's response, Oct 08, 2018
Dear Customer, Our customer representative tried to connect with you but the call was not picked. Please let us the know the suitable time for a call.
Regards,
Team Max Life Insurance
Verified Support
Max Life Insurance Customer Care's response, Oct 10, 2018
Dear Customer, We wish to confirm you that we have processed your request for policy surrender. The policy surrender amount of Rs.49, 367.97 has already been transferred via NEFT in your registered account on Oct 04, 2018. The details and information have been sent to you on your registered email id.
Regards,
Team Max Life
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    Max Life Insurance - compliant agent relationship manager