[Resolved] Max Life Insurance — deducting money on my account without my permission | |||
Availed a policy named max life monthly income advantage plan no.[protected] from maxlife insurance on 15/02/2016. Due to my financial situations am not in a position to pay the premium rs 51, 039.38 in a single payment. So i said them to cancel the ecs and choosen payment though cheque mode in quarterly basis but they said they compulsorily need a mandate form with my signature for processing it for change in mode of payment. I also signed and enclosed a cheque for paying the first instalement for the policy and gave to them. And then i have been paying the premium. If sometimes delayed i have paid with penal charges also. Last time i made payment though my credit card and at that time i ensured in a call don't change my payment mode. But now they itself changed the payment mode and deducted rs 13279.31 ref : ""inr 13279.31 was spent on your credit card xx3246 on 17-nov-17 at max insurance limi. Avbl lmt: rs.46910.54 track spends with axis mobile: m. Axisbank.com/ccdl"". Am already planned to close my credit card due to my personal reasons so only i didn't opt for paying through credit card without giving respect the maxlife insurance they itself deciding and debited my money. When i asked to change the payment mode as cheque they asked mandatory form signed by me with cheque amount mentioned for first installment. Then how now they changed the payment mode without my signature or my signed instructions to axis bank for debiting money with my interest. Am having already lot of issues and stresses and health issues. Due to the activity of maxlife insurance my health is damaged further and my mind becomes more stressed. So now am feeling unsafe as they changing the rules and debiting the money as per their wish so kindly ask them to cancel the policy and refund all the money which are received from me due to the improper behaviour of them. Also now my health condition is damaged and mentally stressed so ask them to pay the rs 20000 for becoming normal from the stressful situation which they made me. Thanking you Was this information helpful? | |||
Mar 31, 2018 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Feb 19, 2018 Max Life Insurance Customer Care's response Dear Mani, The inconvenience caused is deeply regretted. Our customer representative has spoken to you and sought some time to look into your policy details, post which we will share the update with you. Regards, Max Life Insurance Verified Support Feb 28, 2018 Max Life Insurance Customer Care's response Dear Mani, Our customer representative has responded to your queries related to your policy through email. For any further query, you may write to us at [protected]@maxlifeinsurance.com. Regards, Max Life Insurance | |||
 2 Comments | |||
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I am pay the premium on 08.02.2018.and my transaction ID is [protected]. But I am not received my payment receipt at yet.
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+91 11 2693 3610
Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
my 2 policies are running
1 no is[protected] poonam mathur wef[protected]
2 no is[protected] do wef[protected]
i am paying all the premiums in time but i dont get any communications from your office as the agent of amsure is mr rahur sharma not available
also my contact phone is changed new no is [protected]