[Resolved] Max Life Insurance — entionof wrong date and wrong amount of credit of surrendered policy
AAparna Dhar on Dec 1, 2018
Sir.. This to bring to ur kind notice that i have surrendered my policy[protected]. But to my amazement the confirming mail which i received from ur end mentions the date of credit of the amount on 5th feb 2013.. Although thepolicy was started on 5th feb 2018.. Which i believe is wrong. Moreover.. The amount which is to be credited is also mentioned wrongly.. As perur information brochure once the policy is surrendered.. The surrender amount after deduction of charges is transferred to discontinuation policy fund.. Which guarantees a minimum 4 percent return... The amount which u have mentioned as credit value is much less than that. Also where do i view my surrendered policy... As when i enter the policy no.. No information regarding the same is visible. Kindly help.
Complaint marked as Resolved 2019-01-07 07:46:18
[Dec 01, 2018] Max Life Insurance customer support has been notified about the posted complaint.
Verified SupportMax Life Insurance Customer Care's response Dec 03, 2018
Thank you for sharing you policy details with us. Our customer representative will connect with you shortly to address your query.
Regards, Team Max Life Insurance
Verified SupportMax Life Insurance Customer Care's response Dec 07, 2018
As per your discussion with our customer service team, your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance
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