[Resolved] Max Life Insurance — fake call from max life for cancelling agent code

charantc

Address:

642001

Hi sir,

I am got a phone calls to remove agent code deactivation process from my max life insurance policy to stop sending bonus and commission to agent. Asked me to fill application and forward other relevant documents, and asked me to submit the below documents like:

1. Pan card
2. Aadhar card
3. Passport size photo
4. Cancelled cheque

They said the company has declared an additional loyalty and a bonus for rs: 1, 10, 519 to me and asked me to create a separate customer id in the name of bharti axa insurance to claim the bonus amount. For this they asked me to pay rs: 50, 000 as account payable cheque for bharti axa insurance.

I am not sure on the authenticity of this and need your assistance in going forward. Please reach me in [protected]@yahoo.co.in

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Feb 16, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Jan 10, 2019

Updated by charantc They also got the policy Nominees name, age and the home address.

Verified Support

Jan 10, 2019

Max Life Insurance Customer Care's response Dear Sir
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Jan 10, 2019

Updated by charantc Thanks for the response, please advise your customer support team to reach me to my mail id: [protected]@yahoo.co.in. I will not be available on my mobile.

Jan 11, 2019

Updated by charantc Hi Team,

I am yet to hear from your customer support team.

Jan 14, 2019

Updated by charantc Hi,

I am still looking for an update on my complaint. I havent been contacted by any customer support team yet.

Jan 16, 2019

Updated by charantc Hi,

Is there any update on mt complaint ?

Verified Support

Jan 16, 2019

Max Life Insurance Customer Care's response Dear Sir, We reassure you that privacy of your policy data is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality of our policyholders’ information. However, information from various sources is being constructed and made to sound as authentic as possible by these fraudsters to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. We request you to lodge a police complaint against such suspected fraudsters immediately and ensure stern action against them, with a copy marked to us.
Regards, Team Max Life Insurance