[Resolved] Max Life Insurance — financially problem | |||
Sir Mere ko fincaly problem he bhut hi me is polcy ka pament nhi kr skta is liye mere ko ye policy bnd krannna he Plz meri policy bnd ki jaye me ap de request krta hu plz meri policy bnd ki jaye Meko mere pese refund kiye jaye taki me in peso se apne ghr ki fincaly problm ko door kr sku plz sir jld se jld ise bnd kiya jaye me apse request krta hu. Was this information helpful? | |||
Aug 24, 2019 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Jul 19, 2019 Max Life Insurance Customer Care's response Dear Sir, We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance Verified Support Jul 24, 2019 Max Life Insurance Customer Care's response Dear Lovely, We wish to clarify that the cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was duly delivered at your mailing address on time. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policy and refund the premium paid. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance | |||
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Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
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