[Resolved] Max Life Insurance — fraud calls to surrender policy and bonus. abuses from that calls

 
1 Review
India
 sachfedrer on Jan 12, 2019
Hi
I got a call from number [protected] regarding my max life policy. The person had all details about my policy. I was already aware its a fake call since i have been continuously receiving such calls and have complained with max life regarding the same.
As the person knew that i am aware it's a fake call, the guy on the other side started abusing and threats to find my address out and all.
I hope max life takes strong action against such miscreants or else there is no meaning to invest with max life.
Complaint marked as Resolved Feb 18, 2019

Complaint Status


[Jan 12, 2019] Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Max Life Insurance Customer Care's response, Jan 14, 2019
Dear Sir
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards, Team Max Life Insurance
Verified Support
Max Life Insurance Customer Care's response, Jan 18, 2019
Dear Sir,
Our customer service team tried to reach out to you but the call couldn't connect through.
We confirm that this call was not from Max Life Insurance. It appears to be an unsolicited email made by unscrupulous elements in the name of Max Life Insurance. We reassure you that privacy of your policy data is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality of our policyholders’ information. However, information from various sources is being constructed and made to sound as authentic as possible by these fraudsters to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. We are glad that you are not lured by call from fraudsters offering you discounts on premium or promising you opportunities to cash-in on agent’s commission/ unpaid gains/ bonus on your policy etc. We request you to lodge a police complaint against such suspected fraudsters immediately and ensure stern action against them, with a copy marked to us. The same has been communicated to you on your registered email id.
Further, for any clarification in future, we request you to kindly mark an email on manager.[protected]@maxlifeinsurance.com having policy numbers in subject line. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance
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    Max Life Insurance - fraud calls to surrender policy and bonus. abuses from that calls