[Resolved] Max Life Insurance — fraudulent neft transfer towards max life policy premium
This is to bring to your urgent attention that some fraudster posed as Max Life Insurance executive has duped me of total INR 201374 on 12th and 13th of this month for two policies with max life.
Last week, I received a call from some Riya Malhotra from phone no. [protected] introducing herself as Max Life executive. She gave me copious details of the policies that I have taken from Max Life including the details of premium paid, bank account from where the ECS is debited as well as my registered address and policy nominee. These are all very private and confidential information that nobody outside the Max Life organisation should be aware of. She offered me a direct debit of 10% on these policies that was otherwise claimed by the agent. After being convinced of her authenticity, I agreed to transfer the money through NEFT to the following beneficiary as follows on 12th March:
1) Beneficiary Name: Max Life Policy no[protected].
2) Bank account: [protected] (Federal Bank, New Delhi)
3) IFSC code: FDRL0001680.
4) Premium Amount INR 108000 (2 Cheques of 54000 each)
Again on the same day she offered me the similar offer on my other policy, whose details were also with her. So I transferred an amount of 93374 to the following beneficiary details on 13/3/2018:
1) Beneficiary Name: Max Life Policy no[protected]
2) Bank account: [protected] (Karnataka Bank UP)
3) IFSC code:KARB0000594
4) Premium Amount INR 93374 (1 Cheque of 93374)
The NEFT statement is attcahed for reference.
As per her commitment, I would have soon received an confirmatory sms and payment acknowledgement receipt of my payment that should also reflect on my customer details page on Max Life portal. However, that didn't happen. On further inquiry, i found that no employee named Riya Malhotra works for Max Life and I have been duped of all the money that I have paid towards the premium. Immediately I have filed an FIR with cybercell of Pune's crime branch regarding this fraud.
All of this incident proves that an unscruplous organisation is in cahoots with Max Life employees (present or ex) are involved in this incident. On filing a formal compliant to Max life, their response have been pretty lukewarm and they are shedding off any responsibility from their side stating it to be totally my fault. But the real problem is how could a third part could come to know of such details which only the customer and the insurance company are privy to. This is a direct breach of confidentiality and the company should take responsibility for it, becuase if customer's information is not safe how can he/she trust his hard earned money with the comany. Hence, I urge you to please look into this matter and expedite it on an urgent basis so that I can get my money back as soon as possible.
Thanks and regards
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Apr 28, 2018Complaint marked as Resolved
[Mar 21, 2018] Max Life Insurance customer support has been notified about the posted complaint.
Verified SupportMax Life Insurance Customer Care's response Mar 22, 2018 Dear Sujit, Thanks for bringing this information to our notice. Spurious call network is an industry wide concern that Max Life has taken very seriously. We have put in place a strong review rhythm to identify issues and their root causes, brain stormed solutions and monitored their effectiveness to ensure that sensitive information related to our customers is closely guarded. Our customer representative will speak to you regarding the case to have better clarity on the spurious calls you have received to investigate the matter further and take appropriate action against the culprits found involved in it.
Max Life Insurance.
Verified SupportMax Life Insurance Customer Care's response Mar 28, 2018 Dear Sujit, Our customer representative has mailed you to inform that even though you have filed a complaint with police, you should also file a complaint with the benficiary bank.
Max Life Insurance.