Max Life Insurance — I have been fooled by giving false assurance

Address:

Mumbai City, Maharashtra, 400057

Dear sir / madam,


This is to inform you that, i was admitted to the nanavati hospital on 04th december 2019 after doctor consultation as i was having very severe pain in my stool.

So, my doctor (Mr jayant barve (Gastroenterologist) advised me to get hospitalized immediately (I have submitted a relevant document for the reference).

Next day, colonoscopy was done and they detected piles – grade 2.

I was advised that the piles can be cured through medication so i doctor didn’t opt for a surgery however the medication is still on.

However, during this process, i had taken advice from max bupa support staff if my policy covers piles so one of your agents had said yes so, i went for a cashless in the same hospital. Initially, the cashless got approved but later at the time of discharge the cashless was denied.

During this process i was surprised how can an insurance company can deny the claim when the partial amount was already approved. Now i think the company fools a client initially you approve and then decide to decline?
What if, the person doesn't have money to pay? Are you responsible?
I think this is a serious issue.
After that, i tried reaching support team but it was hard to reach them however somehow it got connected and i raised my query. So now they told me to send the hard copy of medical history for reimbursement so i forwarded the same to them however again they rejected my claim.

I don't know why my claim is getting rejected nor i am getting any supporting for the same.

This is really made me think to continue with this company or not because of a false commitment and lack of clarity.

Anyways, please let me know the process for porting since i am not interested in associating with your company anymore.

Thanks for the services for the last 3 years.

In-case if you have any query, please feel free to reach me on [protected].

Max bupa policy number:[protected]


Regards
Sunil nirmal