[Resolved] Max Life Insurance — max policy #[protected]
New Delhi, Delhi, India
MoMohit Sanjwaal on Jul 16, 2018
I, Nirmala wife of Mr. Ghanshyam had MAX policy # [protected] . We are regular customers of MAX and even have policies of my husband Ghanshyam and Son Mohit . But my son Mohit met a fatal accident in July 2014 due to which he remained in coma for 4 months and after that his treatment is going on till now as he suffered Traumatic Brain Injury due to that severe accident . In March 2018, we need money for his dental operation and I surrendered my policy as for any Mother her first priority is her child not anything else . But to my amaze we got only 70-75 K something despite i have paid 3 regular yearly premiums of approx 50 K per year timely, as u can check your records.
Request you to refund the full paid premium as am really not at fault in this case. Hope you will understand a mother situation and will do the needful to help me.
Complaint marked as Resolved Aug 17, 2018
[Jul 16, 2018] Max Life Insurance customer support has been notified about the posted complaint.
Verified SupportMax Life Insurance Customer Care's response, Jul 17, 2018
Dear Nirmala, We totally empathize with your situation. However, there are certain policy terms and conditions which cannot be changed. Our customer service team has once again responded to your request on email.
Max Life Insurance
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