[Resolved]  Max Life Insurance — Mode change not being done from last 4 years.

Address:Indore, Madhya Pradesh, 452001

I am a policy holder with Maxlife insurance.
I have an endowment policy E-60; policy #[protected].
It is a policy started in the quarterly mode.
From, last 4 years I am trying to get my mode changed to annual.
The first time, I gave the mode change request, along with the annual premium. I thought the mode has been changed.
But the next year when, I went to pay my premium, I was shocked to see that my policy is lapsed.
At the Indore GO, when I got the details checked, came to know, that my mode had not been changed and the total premium was kept in the suspense account and, was deposited quarterly.
Resultant, the last premium was short and the policy lapsed, without any intimation.
Then I was told, that the mode change request needs to be given one month in advance, thus the 2nd year again I had to continue with the quarterly mode.
The 3rd year I again gave the application one month before the policy anniversary that is 31st of May.
Nothing happened. I still had to continue with the quarterly mode.
This year from the starting of the month I am requesting for the mode change.
The request was declined twice as per the Indore GO, as it was too early to raise the request.
The third time, the request was raise, and on 23rd of May I received a message from maxlife,

'Dear Customer, We have received your request for change in premium mode .It will take 3-5 working days to process your request. Regards, Max Life Insurance '

Again on 29th morning I received a message –

'Dear Customer, your request for change in premium mode is under process. We will update you the resolution shortly. Regards, Max Life Insurance Services'

But today when I inquired at the Indore Go, I was told that the request has been declined.
I called up the call centre, spoke to one Ms Surabhi, she informed me that the request has been declined, reason- “SHORT PREMIUM”
Can anyone explain, if the mode is not changed, how can a mode change request be declined due to - “SHORT PREMIUM”.

I have no information on mail or message about the request being declined.
What is the customer supposed to do.

Why do we as a company promise, easy mode change process when it does not happen.
Why are the company operations people not aware of the correct processes.
Why is the HO & GO not coordinated.
I think I made a mistake.

I want a MODE CHANGE with this polocy anniversary.

PLEASE CHANGE MY MODE, I AM FED UP NOW.
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Jul 10, 2017
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2017
Max Life Insurance Customer Care's response
Dear Mona, We apologize for the inconvenience caused to you. Our team is already working on your case and will update you with the final resolution shortly. Regards, Max Life Insurance.
Verified Support
Jun 09, 2017
Max Life Insurance Customer Care's response
Dear Mona, our customer representative has mailed you to inform that your policy is active in our records and the next premium shall is due on May 31, 2018. In future you can reach max life directly on [protected]@maxlifeinsurance.com.

Regards,
Max Life Insurance
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