[Resolved]  Max Life Insurance — no solution from last 2 years for policy[protected]

Hello Max Life Insurance,


I am doing follow ups on above policies from last 2 years for any possible solution but not able to get any answer from any medium. I raised my queries to axishelpdesk and maxlifeinsurance customer portal multiple times but i have never received any answer about my policies. Your customer portal is now not available for logging queries which was available before. Manager.Services account is also handled by dumb persons and they write scripted answers instead of going through in detail.


I bought policies from axis bank in 2012 and understood the same from bank executive. I was given promise that if you pay minimum 3 premiums up to 3 year then i can exit the policies and can get back the money without quoting any surrender percentages or deductions at that time. After paying for 3 terms I never thought to discontinue this. However i moved to out of country from 2016 and then decided to stop all investments here including policies. After contacting axishelpdesk and customer portal multiple times I came to know that there is something called surrender value and i will loose big amount of money if i close them after 3 years.

I asked at both the places multiple times that i do not want to loose my capital money which was invested and at least get them back even if i need to pay some more premiums. However i came to know that even if i pay whatever number of premiums i will never get my premiums 100% back any time. This is something never communicated and it was totally against whatever was promised. When anyone sells a policy why they are hiding such an important thing in verbal communication.

I had 2 policies one was partner plus[protected] and another was moneyback[protected]. I also asked if i can switch all premiums of Partner plus in to moneyback then also i can continue in moneyback. Moneyback is only up to 11 years and i can get money after 11 years rather than 75 years in partner plus. However they told this is also not possible to do.

I contacted nearest Max Office in Ahmedabad and they proposed to surrender the current both policies and offered a new policy Monthly Income Advantage plus. I can also go for any new policy if i get back these premium values or if they convert existing premiums against new policy. However they also said you will only get something around 2, 24, 000 instead of 4, 00, 000 premiums which i paid for four years.


Resolve my issues at the earliest to get all paid premiums back. I do not want any benefits attached to it.