[Resolved] Max Life Insurance — payment of commission to agent without my knowledge regarding... | |
Sir, I, gireesh kumar saxena s/o shri omkar sahai saxena, have three insurance policies of max life insurance: 1. Policy no.[protected] dated 29 march 2012. 2. Policy no.[protected] dated 17 january 2007. 3. Policy no.[protected] dated 20 november 2005. I have come to know that commission and bonus is being paid to some agents without my knowledge. I am dealing with the company directly and paying my premiums directly. I am not being provided any type of service by any of the agents. I, therefore, request you to please deactivate the agent code from my all policies. I further request you to please generate my own customer id, so that the fraudulent payment of commission to agent may be stopped. I also request you to please recover all the commissions paid to agents till now with interest and make provisions to refund my amount back to me. Thanking you in anticipation, Yours truly, Gireesh kumar saxena B-10, dharti township, akesan road, palanpur-385001 (Gujarat) Mobile no. [protected] Email: [protected]@gmail.com Was this information helpful? | |
Aug 2, 2019 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Jul 01, 2019 Max Life Insurance Customer Care's response Dear Gireesh, We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance Verified Support Jul 01, 2019 Max Life Insurance Customer Care's response Dear Gireesh, Our customer service team tried to reach out to you but the call couldn't connect through. However, we confirm that this call was not from Max Life Insurance. It appears to be an unsolicited email made by unscrupulous elements in the name of Max Life Insurance. We reassure you that privacy of your policy data is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality of our policyholders’ information. However, information from various sources is being constructed and made to sound as authentic as possible by these fraudsters to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. We are glad that you are not lured by call from fraudsters offering you discounts on premium or promising you opportunities to cash-in on agent’s commission/ unpaid gains/ bonus on your policy etc. We request you to lodge a police complaint against such suspected fraudsters immediately and ensure stern action against them, with a copy marked to us . To ensure our customers are made aware of such fraudulent activities, we have been regularly advising our policyholders through our various communications. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance | |
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Max House, 1 Dr. Jha Marg, Okhla, New Delhi, Delhi, India - 110020
The customer care executive denied to give me required information as I have not called from my register number. I had tried to convince her that my register mobile number is not working. She can ask me other details for verification like mail id, address, date of birth. But she clearly told me that she can not give me any information unless i call from my register mobile number.
So I wanted to know why maxlife is behaving like government sector employee?
We people are purchasing the insurance plan from private companies because we believe that they are giving a good service.