[Resolved]  Max Life Insurance — payment of premium

I am rajib banerjee, holding a max life insurance annuity policy, policy number[protected]. Annual premium for this policy was due on 30th dec, 2019, it is paid through ecs of axis bank. Axis bank is the agent who sold me this policy.
In this context, i got a call from a lady (Who introduced herself as ms. Tejal, max life agent m: [protected]) on 27th dec 2019 mentioning that if i pay the premium directly to maxlife then i will need pay rupees 10, 000 (Approx..) less, in this case i have to pay rupees 91, 632.00. Going forward this will be the amount that i need to pay. I am being offered this option since i have been paying the premium of this policy for last 5 years regularly.

Hence on 30th dec 2019, i have done an neft from my s/b account no [protected] (Sbi, bakultala branch, kolkata) vide neft utr no: sbin[protected] payble to maxlife[protected] on allahabad bank (Isfc code : alla0210085) ac no [protected] for rupees 91, 632.00 towards my policy[protected].

In spite of several follow ups with ms tejal, i have not received the invoice for this payment yet, however i got a payment confirmation via an sms in my wife's mobile (Tejal mentioned that they are unable to send the sms in my mobile) from vk-maxlif that i have paid a premium of rs 101813.00 directly. This is also surprising me since i am getting all other messages in my mobile from maxlife.

Till now the payment status is showing as due in maxlife website for the policy for fy 2019-20. While checked with max life customer service team, i have been informed that it is fraud call in the name of max life and i should raise the complaint with police immediately. They also informed me that they will carry out some internal investigation on this fraud payment. Till now i have been trying to reach ms. Tejal repeatedly, however she is not responding (I. E. Disconnecting the call or not picking it up).

I request your support to get the money refnded.