[Resolved]  Max Life Insurance — refund

Address:

New Delhi, Delhi

I had bought a policy from Max New York Life on the 28th Feb. 2007. The same policy was surrendered by me on the 30 th may 2014. Till date the company has not refunded the money. 1. For selling the policy the agent would call everyday and make earnest request to sell the policy. 2. For surrendering the policy the agent was nowhere to be found, and the call centre gave different negative views about the policy we are holding. I . e the policy is not in force and there will be no refund. 3. After much inquiry we reached a dungeon on the 3rd or 4th floor where 50 people were persuading on the phone, trying to sell policies. I forgot to mention the office had to be reached by stairs as the lift installed was from the bygone era and seemed to have never worked. 4. When I asked the receptionist why do we have to come to surrender the policy? why can’t take the surrender of the policy on phone or on the net she said we don’t make any money on the surrender. She promised that my refund would take 20 days time. 5. I have made number of inquiries on the call centre with only false promise that the money will be refunded soon. 6. It is one year since the policy has been surrendered and yet no refund has been made. Policy number[protected] Vandana Kaur.