[Resolved] Max Life Insurance — regarding surrender policy
At/Po- Danara, Via- Dera , P.S- Colliery,District-Angul, Odisha, Talcher, Odisha, India
BaBabula kumar Sahoo on May 15, 2019
Its been more than one month i was surrender my policy[protected] due to some financial issue but still i am not getting any details from bank as well as from maxlife office. As per the axis bank agent i submitted all the documents whtever they are asking for and now they are playing with me and when i called to the coustemer care they are simply telling me ur surrender policy is inactive due to not submit the documents but when i ask to the axis bank agent its totally a different story. And he was saying its all done from his side. Now i don’t know what shall i am supposed to do now? And really they are very irresponsible and very bad behaviour towards coustmer. So i decided to go to the consumer court if they are not solving my problem within one week and also i want to make a complaint against the axis bank agaent.
Complaint marked as Resolved Jun 20, 2019
[May 15, 2019] Max Life Insurance customer support has been notified about the posted complaint.
Verified SupportMax Life Insurance Customer Care's response, May 15, 2019
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance
Verified SupportMax Life Insurance Customer Care's response, May 20, 2019
Dear Babula, We express our inability to process the surrender request due to non-availability of Self certification form. Kindly submit scan copy of duly filled self-certification form (attached with this email) to enable us process the request further. Please reach out to us in the future and we shall assist you with your queries. Regards, Team Max Life Insurance
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