[Resolved]  Max Life Insurance — Term Insurance application cancellation

Address:Gurgaon, Haryana, 122002
Website:buyonline.maxlifeinsurance.com/maxvsm/Home/VSMHome?planId=2&ChannelId=3&CompanyId=3&Sour

Hi,

I have purchased Term insurance plan online from Max Life insurance company website on 25 Jan 2017. After that I suppose to upload require doc. and get my medical done. But their provided link is not working. Hence I sent one mail for correcting this technical issue.

I even call to their customer customer and sent the mail for this issue. After continuous follow-up for this issue, when i did not get any corrective action from their end. I decided to cancel my application on 6 Feb. I sent mail for their max life provided mail id for this request. They acknowledge for my mail and inform to get back to me within 24 - 48 hrs everytime. But i never receive any mail or call from their end.

After that I send my concern to their escalation mail id. But it did not work as well. only one time i got a mail from escalation dept. person Ms. Deepali Jain to look into this issue on 16 Feb. But even after that i did not receive any call on that again. I callled her couple of time and she assure me to do cancellation and refund my application money. But that also do not worked.

I just got frustrated with this kind of behavior by such a big organization who has presence in current market. I everyday call, mail and to their customer care and escalation mail id. But no one replying.

Hence I am now looking legal action against this company. This is really disturbed my life and I am in pain after giving full year term money at application and no one hearing it.

Please look into this matter and help me in this regard.

Thank you
Satish Badgujar
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Apr 8, 2017
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2017
Max Life Insurance Customer Care's response
Dear slbadgujar, we apologize for the inconvenience you have faced. Unfortunately our underwriting team has rejected the proposal and an amount of Rs.13, 607 had been refunded by cheque today same will be delivered to you shortly. In future you can reach max life directly on the email id mentioned above and mention ticket no 17986944 in all future communication on the subject.

Regards,
Max Life Insurance
Verified Support
Mar 02, 2017
Max Life Insurance Customer Care's response
Dear slbadgujar, our customer representative has mailed you on 26th Feb 17 to inform that your proposal for the mentioned policy number has been rejected and refund of amount Rs.13, 607 has been initiated through cheque on Feb 22, 2017. Incase you need any further information kindly write to us at [protected]@maxlifeinsurance.com. Regards, Max Life Insurance.
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