[Resolved]  Max Life Insurance — unauthorized credit card transaction - policy number[protected]

Address:

Flat# 3, Gulmohar, Lane no 9. Paramhans Nagar, Utsav Sabhagruh,, Paud Road, Kothrud, Pune, Maharashtra, 411038

I had opted for Maxlife Term insurance in September 2017 making a payment via credit without selecting any auto debit option and the next premium was due in September 2018, I did not renew the premium even after getting a call from Max life because I wanted to get another term plan. they can even check the call recording from their customer call recording.

At the same time, my credit card details were also expired. Even after clearly telling them that I am not going to pay a premium. I got messages they never updated their records. I even got messages from Max life saying that my credit card information was expired and requested me to update the credit card information which I never shared the new card details because I did not want to pay the premium.

The due date for premium was September 2018 and I was under impression that my policy would have lapsed finally and I did not bother. My policy lapsed and I have all the email communication I received from them.

I received my credit card statement in March 2019 and saw that Rs. 7777 was deducted on 16th Feb 2019. I was shocked how can max life debit the premium charges without my consent. how can they debit the charges after 6 months of policy which was lapsed?

I got a hundred calls for making the premium payment but not a single call before charging my credit card and the details which I used to make payment were already expired.

"This is nothing but a fraud"

I need a full refund of the amount that was debited to my credit card.

Regards,
Manish Malvi
[protected]