[Resolved] Max Life Insurance — wrong details of policy proposed. sales person not responding
Coimbatore North, Tamilnadu, India
Prpradeeban sritharan on Jun 6, 2019
Got a policy proposed with the proposal number[protected]. The sales person promised elements of policy that are not as per policy. hence we opted out before the proposal being processed.
Now when i check with the sales person, he tells that the proposal can be issued only after policy issued and no refund is possible.
i would request the customer care team to look into the issue and process the refund asap
Complaint marked as Resolved Jul 16, 2019
[Jun 06, 2019] Max Life Insurance customer support has been notified about the posted complaint.
Verified SupportMax Life Insurance Customer Care's response, Jun 07, 2019
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Team Max Life Insurance
Verified SupportMax Life Insurance Customer Care's response, Jun 13, 2019
We wish to inform you that we have processed refund (regarding proposal rejection) and the amount is expected to be credited to your bank account maximum within 2-3 working days. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance
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